Who you are

- The ideal candidate is a senior product leader who is comfortable operating at the intersection of AI, voice, SaaS workflow automation, customer experience, and platform integration

- They should be able to translate market opportunity and customer pain into clear product strategy, partner closely with engineering and go-to-market teams, and bring structure to a product area entering its next phase of scale

- 10+ years of product management experience, including experience owning complex SaaS products or platform capabilities

- Experience with AI, voice, conversational products, communications platforms, workflow automation, or customer engagement tools strongly preferred

- Proven ability to lead product strategy and execution in a cross-functional workplace

- Strong customer discovery skills and ability to translate qualitative and quantitative insights into product decisions

- Experience working with engineering teams on technically complex products, integrations, APIs, data workflows, or platform capabilities

- Ability to balance near-term customer and business needs with longer-term platform and product strategy

- Strong analytical skills, including comfort defining success metrics, evaluating adoption, and making prioritization decisions based on data

- Excellent communication skills, with the ability to align executives, product teams, engineering, sales, customer success, and other stakeholders

- Comfort operating in ambiguity, especially in a newly acquired or rapidly evolving product area

- Strong commercial instincts and an understanding of how product decisions influence packaging, adoption, retention, and revenue growth

- Experience with voice AI, contact center technology, virtual receptionist products, call tracking, telephony, or conversational AI

- Experience integrating acquired products into a broader product portfolio

- Experience serving SMB customers, especially in home services, field services, construction, pest control, lawn care, HVAC, plumbing, or similar verticals

- Familiarity with AI agents, LLM-powered workflows, speech-to-text / text-to-speech systems, call analytics, or automation platforms

- Experience building products across multiple brands, business units, or vertical SaaS products

What the job involves

- EverPro is hiring a Senior Product Manager to lead the next chapter of ZyraTalk, our AI-powered voice and receptionist product line





- ZyraTalk was recently acquired by EverCommerce and is now becoming a core part of EverPro’s AI and customer engagement strategy across our portfolio of home services software products

- This role will own the product direction for ZyraTalk while also driving the broader EverPro Voice product line: deepening integrations into EverPro Product Suite; expanding the value of AI voice across customer communication workflows; and helping shape how voice agents become an embedded, revenue-driving capability across the EverPro suite

- Lead the product strategy, roadmap, and execution for ZyraTalk as part of the EverPro product portfolio

- Define and drive the EverPro Voice product line, including how AI voice capabilities integrate into and enhance EverPro’s vertical SaaS products

- Identify and prioritize integration opportunities across EverPro products, with a focus on customer communication, scheduling, lead capture, missed-call handling, support workflows, and revenue conversion

- Partner with engineering, design, AI/platform teams, customer success, sales, and business unit leaders to deliver high-impact voice and AI-powered workflows

- Build a deep understanding of home services SMB customers and how voice automation can reduce administrative burden, improve responsiveness, and drive business outcomes

- Translate customer needs, product usage, and business priorities into clear requirements, product briefs, launch plans, and success metrics

- Own product discovery, customer feedback loops, competitive analysis, and market insights for AI voice and receptionist capabilities

- Drive adoption and commercialization of voice offerings across EverPro, including packaging, positioning, enablement, and expansion opportunities

- Establish product KPIs and operating rhythms to measure usage, quality, retention, revenue impact, customer satisfaction, and operational effectiveness

- Help lead the transition from founder-led product intuition to a scalable product management discipline for the ZyraTalk product area





- Create a compelling product vision for AI voice within EverPro and turn that vision into an actionable roadmap

- Work closely with engineering to continue developing ZyraTalk’s core capabilities, including call handling, conversational flows, integrations, routing, summaries, handoffs, analytics, and customer-specific configuration

- Partner with EverPro product teams to determine where voice should be embedded directly into existing workflows and where it should operate as a standalone or cross-product offering

- Prioritize product investments across core ZyraTalk enhancements, platform integrations, customer-specific needs, and scalable shared capabilities

- Collaborate with go-to-market teams to define target customers, packaging, pricing inputs, sales enablement, launch sequencing, and expansion motions

- Partner with AI and platform leaders to ensure voice capabilities align with EverPro’s broader agentic platform strategy, including shared tooling, data access, observability, security, and reusable agent patterns

- Develop a strong point of view on the AI voice market, including competitive offerings, customer expectations, technical constraints, and emerging opportunities

- Bring clarity and momentum to a product area with high strategic importance and significant cross-portfolio potential

- Success In This Role Looks Like:

- ZyraTalk has a clear product strategy, roadmap, and operating rhythm

- EverPro has a defined Voice product line with clear integration paths across priority products

- Voice capabilities are embedded into meaningful customer workflows, not treated as a standalone add-on alone

- Product teams across EverPro understand how and where to leverage ZyraTalk capabilities

- Customers see measurable value through improved responsiveness, reduced missed opportunities, saved administrative time, and stronger customer communication
- The business has a clear view of adoption, quality, revenue impact, and expansion potential

- ZyraTalk successfully transitions from founder-led momentum into a scalable, integrated EverPro product capability

Benefits

- Flexibility to work where/how you want – in-office, remote, or hybrid

- Robust health and wellness benefits, including an annual wellness stipend

- Continued investment in your professional development through Udemy

- 401k with company match

- Flexible and generous paid time off

- Employee Stock Purchase Program

📌 Lead Product Manager (Denver)
🏢 EverCommerce
📍 Denver