Elevate technical support practices as a Lead Technical Support Engineer at Sentry. Collaborate closely with elite developers to provide in-depth solutions in a fast-paced, AI-powered setting. Sentry is seeking an experienced engineer to refine technical support strategies, engaging with senior engineers to resolve complex architectural challenges.

Your role will involve deep-diving into the Sentry ecosystem while acting as a bridge between top-tier developers and product teams to improve observability. Leverage your engineering expertise to automate support processes, enhancing efficiency for the elite enterprises. Key Responsibilities:

- Perform root-cause analysis on complex technical issues
- Act as a strategic consultant for enterprises




- Troubleshoot and refine SDK implementations
- Engineer autonomous support paths for seamless resolution
- Build integrated knowledge systems for improved context

Requirements:

- 5–8+ years in technical support or systems engineering
- Deep understanding of distributed systems and microservices
- Familiarity with AI and automation practices
- Exceptional communication skills for technical concepts
- Proven experience as an open-source contributor

Become a pivotal part of Sentry’s cutting-edge support engine while guiding top developers through complex challenges.

📌 Lead Technical Support Engineer at Sentry (Toronto)
🏢 Sentry
📍 Toronto