*100% work from home environment! *4-day week! *A dynamic and tight-knit team As part of its managed services offering, Present manages the operations of its clients' IT infrastructure. As this practice is growing significantly, Present wishes to hire a level 2 technical support technician.The work will be done mainly remotely, within a very dynamic technical support team.

Your Role - Respond to customer technical support requests.

- Diagnosis, correct and/or support the client in solving his problem.
- Qualify incidents and elevate or reassign, if necessary, to the right people and / or the right departments.
- Follow up on tickets to ensure they are completed quickly.
- Participate in the optimization of processes.
- Keep up to date on different technologies through training.
- Be available on call evenings and weekends, on rotation with other team members.



Required profile - Operating knowledge of various components of an IT environment, in particular; - Networking - Virtualization (VMware, Hyper‑V) - Windows and Linux operating systems - Active Directory - Workstations (Windows / Mac) - Mobile devices (iOS / Android) - Office 365 - Excellent communicator - Self‑taught - Resourcefulness and sense of initiative - Ability to manage multiple priorities - High degree of autonomy, rigor and integrity - Fluency in French and English - Experience in a technical support role minimum one year If you are looking to grow and develop to your full potential in a dynamic setting, with an exceptional corporate culture where collaboration and teamwork are at the heart of success, we have a position for you!

📌 Level 2 IT Support Technician (Montreal)
🏢 Present
📍 Montreal