Summary Objective The Manager Business Operations is responsible for planning resource allocation for the Business Operations department working with the VP of Product and Engineering as well as managing its day to day operations The successful candidate must be able to proactively manage the priority of various incoming requests from various internal and external stakeholders and ensure that operational activities of the Identity Digital Registry are carried out in a timely manner with a high level of quality This role reports to the Vice President Product &

- Engineering What Youll Do Operational Excellence &
- Process Improvement Streamline internal workflows set explicit standard operating procedures SOPs for high priority Registry tasks and drive continuous process updates based on execution feedbackExecute on the long term operational roadmap for the Business Operations team by managing daily workflows and ensuring project milestones are met for product launches TLD migrations and registry system enhancementsLeverage tools to automate repetitive tasks and design better reporting mechanismsWork cross functionally to ensure the successful completion of Registry operations and maintain high requester satisfactionCreate and review plans for operational projects and follow up regularly with cross functional team members where dependencies existReview the teams deliverables such as customer documentation customer communication and project plans and provide feedbackTeam Leadership &
- Talent Management Lead and manage a global team of Business Operations staff located in both Toronto and DublinAct as the primary liaison between Business Operations and departmental leadership across the company including Account Management Technical Support Revenue Operations Product and EngineeringWork directly with Engineering and Product leads to advocate for system bug fixes feature requests and workflow automation based on trends identified by the BizOps teamCultivate a positive collaborative work environment that models Identity Digital valuesParticipate in the full talent lifecycle hiring onboarding mentoring coaching and performance managementEvaluate team capacity via KPIs hold regular progress check ins and ensure the department has the optimal talent mixSet role standards and ensure the team meets performance expectationsActively models and promotes Identity Digitals core values through day to day interactions leadership behaviors and decision makingOther duties as assignedWho You Are What You Bring Experience &

Education 5 7 years of business operations technical operations or related experience1 3 years of experience in a team lead supervisory or management roleBachelors degree in Computer Science Information Technology Management Operations or equivalent experienceKnowledge of the domain name industry and its processes is a strong assetCore Competencies Team Supervision &

- Coaching Proven ability to manage daily team workflows monitor performance and provide constructive feedback and coaching to direct reportsStakeholder Collaboration Clear and effective communication skills to collaborate with internal stakeholders and ensure operational dependencies are met eg TLD import promotion configurationTask Prioritization Strong attention to detail with the ability to manage competing priorities ensure tasks are completed accurately and hit operational deadlinesGlobal Flexibility Ability to travel and work across time zones as needed within a global organizationReliable transportation to the workplacePhysical Requirements Prolonged periods of sitting at a desk and working on a computerMust be able to lift up to 15 pounds at timesSalary Range The base salary range for this full time position is CAD 105000 135000 flexibility based on experience plus extra benefits In addition the successful candidate will be eligible to receive other compensation from time to time in the form of discretionary andor nondiscretionary bonuses and long term incentive plan Actual compensation will be influenced by a candidates qualifications internal employee equity considerations and location We will not ask for information about a candidates current or past compensation for purposes of developing an offer of employment Note Benefits programs are subject to eligibility requirements and may vary in certain locations A few things to know about us Identity Digital is an Equal Opportunity Employer and does not discriminate based on race color religion sex age national origin veteran status marital status sexual orientation gender identity disability or any other category prohibited by local state or federal law This policy applies to all aspects of employment including recruitment placement promotion transfer demotion compensation benefits social and recreational activities and termination Background Check Statement At the time of an offer you will be required to complete a background check Any offer is contingent upon a satisfactory background check Sponsorship Statement Please note that work sponsorship for this position may not be available now or in the future While we strive to support our candidates not all roles will qualify Eligibility will be reviewed on a case by case basis Accommodation Statement We are committed to the full inclusion of all qualified individuals As part of this commitment Identity Digital will ensure that persons with disabilities are provided reasonable accommodations If reasonable accommodation is needed to participate in the job application or interview process please contact our Recruiting Team at careersidentitydigital

📌 Manager, Business Operations (Canada)
🏢 Identity Digital
📍 Canada