Transform Lives. Build Stronger Communities

Manager, Community Resource Database - Editorial Services Website: www.findhelp.ca Position Type: Temporary (12 - 18 months maternity leave contract) Location: Canada wide Application Deadline: October 16, 2026

Why Findhelp? For over 70 years, Findhelp has been the essential bridge connecting people to the social, health, and community support they need. Every year, our work impacts millions:

- 300,000+ direct connections made via phone and chat
- 2,000,000+ digital visits across our web platforms
- 60,000+ community programs navigated across Manitoba, New Brunswick, Newfoundland & Labrador, Ontario, Saskatchewan, and beyond

We don’t just connect people to help in moments of need, but we turn rich community data into actionable insights that shape public policy and power local planning. When you build your career here, you’re not just taking a job, you’re strengthening the social safety net.

Life at Findhelp

- Work with Purpose: Direct, tangible impact on real human lives every day.
- Continuous Development: Generous support for skills training, workshops, and career advancement.
- Culture First: A supportive, collaborative culture built on psychological safety, organizational wellness, and shared success.

The Opportunity The mission of the Manager, Community Resource Database – Editorial Services is to champion and expand the reach, quality, and impact of Findhelp’s community resource directories. Leading a dedicated team of database curators, this role oversees database maintenance, enforces rigorous standards, and stewards key partnerships to ensure quality service delivery. You will thrive in this role if you are:

- A Supportive Team Leader: You excel at guiding and mentoring a team, building a collaborative culture focused on growth and clear goals.
- An Organized Operations Manager: You align team workflows with organizational goals, using data standards to improve accuracy while balancing competing projects and priorities.
- A Collaborative Partner and Communicator: You bridge internal departments and steward strong relationships with external partners and networks.




- Quality-Driven and Values-Led: You uphold high standards for editorial work while holding a deep commitment to equity, diversity, and inclusion.

How You’ll Make an Impact:

- Team Leadership and Development: Lead, mentor, and manage the Editorial team through active work planning, goal setting, performance management, and strategic visioning.
- Policy, Standards and System Integration: Analyze, refine, and implement editorial policies and workflows with system solutions (including taxonomy classification, inclusion/exclusion criteria, and style standard implementation) to maintain quality and drive consistency across databases.
- Opportunity and Partnership Coordination: Manage internal and external directory initiatives, coordinating their development and execution to expand directory reach and impact.
- Cross-Departmental Collaboration: Partner with the broader leadership team to develop and execute organizational initiatives aligned with Findhelp’s core values, strategic priorities, and leadership competencies.
- Other responsibilities as required to meet department and organizational goals.

What You Bring:

- Editorial and Quality Control: Strong research, writing, and editing skills with keen attention to detail and the ability to assess quality for continuous improvement.
- Database Management: In-depth knowledge of database management, standards, best practices, and application within the Information and Referral (I&R;) system in Canada.
- Sector Knowledge: Knowledge and understanding of community, social and human services field in Canada.
- People Management and Department Leadership: Strong capabilities in leading editorial teams, work planning, performance management, goal setting,



and driving departmental alignment with broader organizational strategies.
- Understanding of information classification systems, taxonomy and style guides is an asset.
- Language: Bilingualism (French and English) is a strong asset.

Experience and Education

- 5 years of database content management experience
- 3 years of direct people leadership/management experience
- Sector Background: Community, social service, or information and referral (I&R;) sector experience required
- Education: MLIS Degree in Library and Information Science or post-secondary education in a related field or equivalent combination of education and experience
- CRS-DC (Community Resource Specialist - Database Curator) InformUSA/AIRS certification an asset

Role Details

- Salary and Benefits: Salary Range - $70,000 to $75, 000 with a comprehensive employee benefits package including: participation in CUPE’s Multi-Sector Pension Plan.

Belonging at Findhelp

We believe that a diverse team brings the perspective needed to support diverse communities. Findhelp is dedicated to an inclusive, equitable workplace where everyone feels safe, valued, and empowered. We welcome applications from people of all backgrounds, cultures, ethnicities, genders, sexual orientations, abilities, and identities. If you are passionate about our mission, we encourage you to apply.

Need Accommodations? We are committed to a barrier-free hiring process. If you require any accommodation at any stage, let us know in advance at [email protected]. We’re happy to work with you.

Ready to Apply?

Please submit your resume and a short cover letter (500 words or less).

Internal applicant application deadline October 9, 2026.

In your cover letter, give us a quick glimpse into:

- Who you are and what drives you
- Why this chance at Findhelp sparks your interest
- The unique strengths and experience you bring to our team

We sincerely thank every applicant for taking the time to share their journey with us. To respect everyone’s time, only candidates selected for an interview will be contacted.

📌 Manager, Community Resource Database - Editorial Services (Toronto)
🏢 Findhelp Information Services
📍 Toronto