The above Salary Range is our Hiring Range which is commensurate with experience

Employment Status: Contract up to 12 Months

Type of Position: Backfill

Location: Hybrid

Number of Vacancies: 1

Position Sum****mary

Responsible for providing leadership, training and guidance of the Quality Assurance team for all activities associated with the development, administration, and continuous quality improvement of the College’s Quality Assurance program (including activities associated with self-assessment, practice and knowledge assessments, remediation, and continuing career development). Ensures the College’s Quality Assurance activities are conducted according to related legislation, regulation, organizational policies and strategic direction to meet the mandate of public protection. Responsible for management of the Quality Assurance team and all associated operational activities, including staff development and performance management, budget preparation and management, operational planning and performance monitoring, risk management and information management.

What you’ll do at OCP

- Develop strategic operational objectives for the College’s Quality Assurance program and contribute to organization wide decisions, which align with the mandate of the College, legislative requirements for Quality Assurance and strategic priorities set out by the Board
- Oversee the management of QA program activities, including practice and knowledge assessments, coaching self-assessment and learning portfolio.
- Manage and supervise employees within the Quality Assurance department, including hiring, reviewing work plans, setting performance objectives, monitoring performance, providing performance feedback, assigning and reviewing work
- In collaboration with Communications, manage all communication activities of QA related information for internal and external audiences.
- Manage the dynamics of a diverse team while ensuring staff remain motivated; identify training and education needs and opportunities regarding legislation, regulatory, practice and assessment best practices
- Act as primary staff resource for the Quality Assurance Committee including setting Committee meeting agenda with the Chair, managing orientation for new committee members, committee training and development, and ensuring preparation of meeting materials for all meetings.
- In collaboration with Director, Registration and Quality,



serve as the Quality Assurance Committee staff liaison for issues requiring Board input or decision making.
- Evolve components of the Quality Assurance Program to ensure relevant and reliable assessments of pharmacy professionals’ competency while also ensuring the programs meet legislative requirements for public protection related to pharmacy care.
- In collaboration with other Departments (e.g., Legal, Technology Processes), manage the planning and development of the College’s Quality Assurance functions including vendor management, technology procurement/retention (update current systems, manage contracts)
- Serve as a College representative and resource to other staff, departments, registrants, board members and external partners (including continuing education providers and other regulators) on relevant legislative and regulatory requirements and program performance related to the assessment and continued quality of registrant competency
- Develop and manage the annual departmental budget
- Contribute to the College’s risk management program, including identification, analysis and management of internal and external risks associated with Quality Assurance functions.
- Continually examine work process and explore opportunities for improving efficiencies through technology, elimination or altering of work processes and make recommendations to the Director, Registration and Quality
- Work within records management principles and guidelines for record keeping
- Other reasonable duties as assigned by Director, Registration and Quality

What we’re looking for

- Knowledge of regulatory and pharmacy related legislation, College policies, guidelines and standards of practice.
- Demonstrated skills in budget forecasting, project management, change management and research processes/methodologies through experience in a diverse range of projects
- Ability to build, maintain and support team cohesiveness to ensure overall needs of the department are being met
- Ability to provide guidance and direction to staff, assess training needs and address performance issues
- Excellent written,



verbal and interpersonal skills with a demonstrated ability to build trust and relationships with stakeholders
- Judgment and discretion; ability to maintain the confidentiality of sensitive material
- Self-motivation and solid organization skills to efficiently and effectively manage workload, deal with multiple demands and maintain composure while progressing toward desired outcomes
- Tact, diplomacy and influence with all internal and external stakeholders
- Ability to deal effectively with system partners over the telephone and in person and defuse difficult situations as required
- Experience delivering presentations and/or workshops to a variety of audiences
- Proficient with Microsoft Office applications and relational databases

What experience we prefer Education

- A Degree in a related field such as Health Care, Pharmacy, or equivalent plus member in good standing of relevant regulatory body
- Master’s degree in a related field would be considered an asset

Work Experience

- Must have 7-9 years of related progressive professional and supervisory experience within a health care system
- Knowledge of legislation, College policies, guidelines and standards of practice would be considered an asset

Why work for us? We are the registering and regulating body for the profession of pharmacy practice in Ontario with a mandate to serve and protect the public interest. In addition to ascertaining all registrants meet professional standards, the College sets and ensures ongoing adherence to professional and operational standards as it leads the advancement of pharmacy.

AI Disclosure

At Ontario College of Pharmacists, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people.

If you are interested in joining the College, please apply by October 16, 2026 stating salary expectations at www.ocpinfo.com/about/careers.

OCP is committed to supporting accessibility and diversity.

Requests for accommodations can be made at any stage of the recruitment process. Applicants need to make their requirements known when contacted. We wish to thank all applicants for their interest in this position. We will only contact those whose skills, knowledge, and experience most closely match the requirements of the position.

📌 Manager, Quality Assurance (Toronto)
🏢 Ontario College Of Pharmacists Ordre des Pharmaciens de L Ontario
📍 Toronto