Join Our Team at Rocketbear Playground Roller Skating

Creating joyful memories for families and children every day!

Rocketbear is a fun-filled indoor soft-play playground designed for children and families to enjoy quality time together. Our mission is to provide a safe, engaging, and imaginative environment that promotes creativity, social interaction, and family bonding.

We are currently hiring for the following position: Marketing Specialist Customer Service Representative, Playground Party helper

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction and loyalty.

Duties

- Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of service
- Explain and enforce playground and safety rules; ensure all health and safety protocols are followed
- Enforce waiver policies; assist guests in completing liability waivers
- Utilize POS systems to process transactions accurately and efficiently
- Assist customers with sales, providing product information and recommendations
- Manage game card sales and redemption counter activities
- Restock counters and maintain appropriate inventory levels
- Maintain organized records of customer interactions and transactions
- Demonstrate strong phone etiquette while addressing customer concerns or complaints
- Maintain cleanliness throughout the facility, including the playground, gaming room, and shared spaces
- Collaborate with team members to enhance the overall customer experience
- Support cashiering duties as required during busy periods




- Assist in taking and managing birthday party bookings, including party room setup and sanitation
- Support birthday party coordination and service

Requirements:
- Proven experience in a customer service role is preferred
- Strong communication skills, both verbal and written, are essential
- Organizational skills to manage multiple tasks effectively
- Ability to work in a fast-paced environment while maintaining attention to detail
- Positive attitude, problem-solving abilities, and a team player mindset
- Enjoy working with children and engaging with families
- Flexible availability, including evenings, weekends, and holidays
- Commitment to stable or long-term full-time work
- Minimum 1 year of management or supervisory experience; experience in chain retail, entertainment, hospitality, or service industries is preferred
- Availability to work weekends and statutory holidays (service industry schedule)

We’re a place where families create memories, where children’s imaginations run free, and where team members enjoy a supportive, lively work environment. If you're passionate about working with children and providing exceptional guest experiences, we’d love to hear from you! Pay: From $17.60 per hour

Benefits

- Discounted or free food
- On-site parking

Application question(s):
- Are you available to work on Saturdays and Sundays?
- Please describe your weekly availability.

Work Location: In person

How to Apply

If you are interested in joining our team, please send your resume to with the subject line: Rocket Bear party helper/ marketing Specialist /indoorplayground supervisor

Email: [email protected]

Pay: $18.00-$20.00 per hour

Advantages

- Casual dress
- Discounted or free food
- Flexible schedule
- On-site parking
- Profit sharing

Work Location: In person

📌 Marketing Specialist Customer Service Representative, Playground Party helper (Scarborough)
🏢 Rocketbear Indoorplayground
📍 Scarborough