Job Summary

We are seeking a dynamic, highly organized, and patient-focused Medical Office Administrator to join our healthcare team. In this important role, you will help ensure the smooth day-to-day operation of our family medical clinic while providing professional, welcoming, and compassionate service to our patients.

The successful candidate will be responsible for front-desk reception, appointment scheduling, patient registration, EMR management, medical documentation, referrals, billing-related administrative tasks, and communication with patients and healthcare providers.

If you thrive in a fast-paced medical environment, have excellent organizational and communication skills, and are passionate about providing outstanding patient service, we would love to hear from you.

Key Responsibilities

- Greet patients warmly and professionally at the front desk and assist with check-in and check-out procedures.
- Answer and manage a multi-line telephone system, including appointment scheduling, patient inquiries, and follow-up calls.
- Book, confirm, reschedule, and manage patient appointments efficiently.
- Use Accuro EMR to accurately enter, update, and maintain patient information and medical records.
- Verify Ontario Health (OHIP) coverage and health-card information.
- Maintain accurate and up-to-date patient records while following privacy and confidentiality requirements.
- Process referrals, forms, reports, lab requisitions, and other medical documentation.
- Coordinate referrals, specialist appointments, diagnostic testing, and laboratory orders as required.
- Manage incoming and outgoing faxes, scanning, filing, and electronic documentation.
- Communicate professionally with patients, physicians, specialists, pharmacies, laboratories,



and other healthcare providers.
- Assist physicians and clinical staff with administrative and clinic-related tasks.
- Maintain adequate office supplies and assist with general clinic organization.
- Handle billing-related administrative inquiries and other office duties as required.
- Maintain a clean, organized, and professional reception and administrative area.
- Follow clinic policies, procedures, privacy requirements, and workplace safety standards.

Qualifications & Skills
- Previous experience as a Medical Office Administrator, Medical Receptionist, Clinic Receptionist, or in a similar healthcare environment is preferred.
- Experience working in a family medical clinic or physician's office is an asset.
- Experience with Accuro EMR is strongly preferred.
- Knowledge of OHIP and Ontario health-card procedures is an asset.
- Robust knowledge of medical terminology and healthcare documentation.
- Previous experience with appointment scheduling, patient registration, referrals, and medical records.
- Excellent verbal and written communication skills.
- Strong customer-service and interpersonal skills.
- Ability to operate a multi-line telephone system professionally and efficiently.
- Strong computer skills, including experience with email, scanners, fax machines, printers, and Microsoft Office or similar software.
- Excellent attention to detail and data-entry accuracy.




- Ability to multitask, prioritize responsibilities, and remain organized in a busy clinical environment.
- Professional, dependable, punctual, and positive attitude.
- Ability to maintain strict patient confidentiality and handle sensitive medical information appropriately.
- Ability to work effectively as part of a healthcare team.
- Fluency in English is required. Punjabi and Hindi language skills are preferred.

Preferred Experience

Candidates with experience in any of the following areas are encouraged to apply:

- Family medical practice
- Walk-in or primary-care clinic
- Medical reception
- Medical office administration
- Accuro EMR
- OHIP billing and health-card verification
- Patient registration and scheduling
- Referrals and specialist coordination
- Laboratory requisitions and diagnostic imaging coordination
- Dental or other healthcare office administration

Why Join Our Team?

We offer an opportunity to work in a professional and supportive healthcare environment where your organizational skills and patient-service abilities directly contribute to the quality of care provided to our community.

If you are organized, compassionate, reliable, and enjoy working with patients and healthcare professionals, we encourage you to apply.

How to Apply

Interested candidates are invited to submit their resume through Indeed.

Please include your relevant medical office experience, EMR experience, availability, and language skills in your application.

Only candidates selected for an interview will be contacted.

Pay: $17.60-$19.00 per hour

Expected hours: 20.0 – 40.0 per week

Benefits

- Flexible schedule

Work Location: In person

📌 Medical Office Administrator (Brampton)
🏢 Jan Family Clinic
📍 Brampton