All In Physiotherapy, Sport & Wellness is seeking an experienced Medical Office Assistant to join our administrative team at our multidisciplinary clinic in Coquitlam, BC.

Our clinic provides a range of healthcare services, including physiotherapy, registered massage therapy, acupuncture, and clinical counselling. We are looking for someone with previous healthcare administration experience who can confidently support patients, practitioners, and the daily operations of a busy clinic.

This position is best suited to someone who has worked in a physiotherapy, rehabilitation, or multidisciplinary healthcare setting and already understands Jane App, extended health direct billing, and ICBC-related administration.

About the Role

You will be part of the front desk team responsible for keeping the clinic running smoothly throughout the day. The role combines patient service, appointment management, billing, insurance administration, and general clinic support.

Your day may include coordinating practitioner schedules, helping patients with appointments, processing payments, submitting insurance claims, responding to phone and email inquiries, and completing administrative tasks around the clinic.

What You'll Be Doing

- Greet patients and provide a professional and welcoming front-desk experience
- Coordinate appointments and manage changes, cancellations, and confirmations
- Answer telephone calls, emails, and other patient inquiries
- Monitor practitioner schedules and help manage appointment openings
- Collect payments, process transactions, and provide receipts
- Complete extended health insurance submissions and follow up on billing matters
- Process ICBC-related claims and associated administrative documentation
- Assist patients with general questions about appointments, clinic fees, and insurance billing
- Maintain accurate patient information and administrative records using Jane App
- Communicate scheduling and administrative information with practitioners
- Protect the confidentiality of patient and clinic information




- Complete routine administrative work such as scanning, faxing, filing, and document organization
- Help monitor clinic supplies and inventory
- Keep reception and shared clinic spaces organized and presentable
- Assist with laundry and other routine tasks required for clinic operations
- Follow established opening and closing procedures

Experience We're Looking For Previous experience in a healthcare clinic environment is important for this position. Applicants should have:

- Administrative or reception experience in a physiotherapy, rehabilitation, multidisciplinary, or comparable healthcare clinic
- Hands-on experience working with Jane App
- Previous experience with extended health insurance direct billing
- Familiarity with ICBC billing and administrative processes
- Strong spoken and written English
- Excellent organization and attention to detail
- Confidence managing several tasks at once in a busy workplace
- Professional and courteous communication skills
- Good judgment when handling confidential patient information
- The ability to work independently while communicating effectively with the rest of the clinic team

The Person We're Looking For We value reliability, initiative, attention to detail, and a positive approach to patient service. You should be comfortable working in a fast-moving clinic where priorities can change throughout the day and where accuracy with scheduling and billing is significant.

This is not an entry-level administrative position. Because the role involves Jane App, insurance billing, ICBC administration, and other healthcare-specific processes, previous relevant clinic experience is required.

If your background matches what we're looking for, we'd be happy to hear from you. Please submit your resume through Indeed or email [email protected].

Pay: $18.25-$23.00 per hour

Application question(s)

- Do you have any experience with JaneApp? If so, how long?
- Do you have any experience billing ICBC and extended health insurance? If so, how long?
- Please describe your availability, including the days and times you can work, and the number of hours per week you are seeking.

Work Location: In person

📌 Medical Office Assistant/Receptionist (Coquitlam)
🏢 All In Physio
📍 Coquitlam