Job Overview

We are seeking a dynamic and detail-oriented Medical Office Assistant to join our healthcare team. In this vital role, you will serve as the first point of contact for patients and visitors, ensuring a smooth and welcoming experience.

Your responsibilities will include managing patient appointments, maintaining accurate medical records, and supporting clinical staff with administrative tasks. The ideal candidate is energetic, highly organized, and possesses excellent communication skills to thrive in a fast-paced medical environment.

Responsibilities

- Greet patients and visitors warmly, providing exceptional front desk support and answering multi-line phone systems efficiently.
- Schedule, confirm, and manage patient appointments using electronic medical records systems such as Ava EMR.
- Collect and verify patient information, insurance details, and update medical records accurately within electronic health record systems.
- Assist with administrative duties including filing, data entry, and managing correspondence to ensure seamless office operations.
- Support clinical staff by preparing patient charts, handling specimen labeling, and coordinating laboratory or imaging appointments.
- Maintain a clean,



organized reception area while adhering to confidentiality protocols for sensitive medical information.
- Facilitate communication between patients and healthcare providers by relaying messages promptly and accurately.

Experience

- Prior experience working in a medical or dental office setting is highly preferred.
- Proficiency with electronic health records (EHR) systems such as Ava is essential.
- Strong knowledge of medical terminology to accurately interpret clinical documentation.
- Demonstrated office experience with front desk responsibilities, including multi-line phone systems and appointment scheduling.
- Previous dental office experience is a plus but not required; training will be provided for specific software tools.
- Excellent organizational skills combined with the ability to multitask efficiently in a busy setting.
- Proven ability to communicate clearly and professionally with patients, staff, and external providers.

Join our team to make a meaningful difference in patient care while developing your career in a supportive, energetic environment!

Pay: $17.05-$25.95 per hour

Work Location: In person

📌 Medical Office Assistant (Okotoks)
🏢 Ranchers Medical Clinic
📍 Okotoks