About Western

With an international reputation for success, Western ranks as one of Canada's top research-intensive universities. Our research excellence expands knowledge and drives discovery with real-world application. Western also provides an exceptional employment experience, offering competitive salaries, a wide range of employment opportunities and one of Canada's most beautiful campuses.

About Us

The Robarts Research Institute within the Schulich School of Medicine & Dentistry at Western University has made its mission to accelerate medical discovery. Through a powerful integration of basic and clinical research, we are driving major advances that impact on many of today's most devastating diseases. To be leaders in the advancement of biomedical knowledge and its clinical application for the betterment of human health.

Responsibilities

The medical secretary will provide administrative support and provide excellent customer service in all of their interactions. The incumbent will provide front-line support via telephone and electronically to patients referred to the ALS clinic in terms of making appointments, referrals faculty. The incumbent will interact with other secretaries in the neuromuscular unit to ensure seamless patient care and will oversee the clinical administrative activities for a consulting neurologist. The incumbent will interact with other staff, students and other stakeholders, including senior laboratory personnel as appropriate. The incumbent will assist with resolving general inquiries, maintaining files, organizing schedules and coordinating meetings. The medical secretary will perform word processing in adherence with standard procedures, undertake all aspects of OHIP billings, and perform other general office functions as required from time to time.

Qualifications

Education

- Community College Diploma in an administrative field

Experience:
- 3+ years of administrative experience providing customer service in a research or hospital setting

Skills, Abilities & Expertise:
- Knowledge of general office procedures




- Written and verbal communication skills to express ideas clearly, and adapt communication style to suit the situation and audience
- Computer skills with the ability to learn and use software programs
- Basic computer skills in Microsoft Office Suite
- Ability to maintain a positive, outgoing attitude with genuine customer service orientation
- Ability to follow formal business practices with high attention to detail
- Ability to multi-task and maintain an organized and effective personal work environment
- Adapts readily and effectively to changing priorities and demands
- Personable and courteous in working relationships with colleagues, students and the public
- Demonstrated ability to understand and resolve external and internal partner issues
- Ability to work independently and effectively as a member of the team to achieve department goals
- Ability to work in a manner that is compliant with confidentiality requirements
- Strong keyboarding skills

Why Western?

Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community and contribute to its success!

Affirmation Policy

Western, like many postsecondary institutions in Canada, is moving beyond sole reliance upon Indigenous self-identification in its hiring processes. This is to safeguard against the use of incorrect, incomplete,



or misleading information in circumstances in which a candidate has made a declaration of Indigenous citizenship or membership. Candidates who are invited for an interview or who are short-listed, and who have made a declaration of Indigenous citizenship or membership for material advantage at Western, including where required or preferred for the position, will be asked to have their declaration of Indigenous citizenship or membership affirmed through a relational accountability process, led by the Office of Indigenous Initiatives (OII), that is consistent with Indigenous ways of knowing, being, and doing. Please contact the OII directly for details on the affirmation processes: https://indigenous.uwo.ca/. The policy can be viewed at: POLICY 1.58 - Affirming Declarations of Indigenous Citizenship or Membership at Western University.

Applying at Western

To ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to supplement your application with a cover letter and current resume. Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone (phone hidden).

Please Note:

This position is an existing vacancy. This position is fully in-person, in office. We thank all applicants for their interest; however, this position is expected to be filled by re-appointment.

📌 Medical Secretary (London)
🏢 Western University
📍 London