Mentoring Coordinator - Bilingual Position

Term: One-year contract

Reports To: Director of Programs

Position Summary: The Mentoring Coordinator is responsible for monitoring, maintaining and supporting community and site based mentoring matches to ensure the healthy development of the relationships.

The Mentoring

Coordinator provides supervision and support to children, caregivers, and volunteers, as well as community and site-based partners, who are involved in mentoring programs. The supervision of matches is guided by Big Brother Big Sisters of Canada (BBBSC) National Standards, and Big Brothers Big Sisters of Ottawa (BBBSO) Policies and Procedures.

The Mentoring

Coordinator will work within the guidelines and mission of BBBSO and will be accountable and responsible for specific projects as assigned.

Duties and Responsibilities:

Matching and Casework Support

- Create and support community and site-based mentoring matches for the children, caregivers and volunteers on a given caseload;
- Conduct match supervision, in French and English, including the facilitation of match meetings and match closures, follow-up phone/email contact and in person visits, supporting concerns and group engagement.
- Ensure all BBBSO standards/policies/procedures are being met including child safety;
- Encourage and support the caregivers of the children seeking support from BBBSO;
- Ensure all clients, volunteers and partners are informed of any pertinent agency information such as group programs, change of policy, change of address etc.;
- Manage inquiries from youth, volunteers, caregivers, site-based and community partners;
- Recruit potential mentors; conduct interviews; and inform volunteers of their acceptance or rejection;
- Keep site-based partners and community partners informed of any changes to the program;
- Conduct, facilitate and organize program specific training for volunteers;
- Maintain frequent contact with all partners throughout the program length;
- Monitor matches as per National Standards, providing resources and support;
- Participate in Match Making meetings to make recommendations on mentors and mentees for community-based matches;
- Coordinate referrals and opportunities for match participants such as scholarships; and,
- Conduct interview assessments for families/caregivers.

Documentation and Required Reporting

- Complete all required paperwork and database entry for mentoring matches according to BBBSO and National Standards; and,
- Submit required documentation on a monthly basis including timesheets, expenses, statistics etc.

Program Focus

- Maintain an overall working knowledge of all the mentoring programs in the BBBSO agency;
- Keep updates on new processes, procedures,



forms and standards of BBBSO and BBBSC;
- Gather and maintain relevant resources to be used by children, volunteers, families, and caregivers involved in mentoring programs; and,
- Create new activities and ideas to engage mentoring matches that support the mandate of the mentoring program (i.e. low-cost-no-cost activities for traditional matches, activity ideas for In School Mentoring matches).

Networking

- Liaise with site-based partners and community organizations to create and maintain partnerships and volunteers that address the needs of children and caregivers, and the mentoring programs associated with BBBSO;
- Work with existing partners to provide valuable mentoring programs to the children and families;
- Build relationships with site-based partners, volunteers, other agencies and community businesses to engage them in assisting with the needs children and caregivers;
- Participate in agency-related activities involving children, families and volunteers in the mentoring programs (i.e. group activities, Annual General Meeting, recognition events, special events, holiday hampers, etc.).
- Represent and model the values of the agency;
- Promote to community, including information sessions, community fairs, identify areas for program expansion; and,
- Participate in relevant child/youth community networks or committees as required.

General and Administrative Activities

- Work cooperatively with BBBSO coworkers with a team-based focus;
- Provide regular reports to the Manager and/or Director such as monthly statistics and up to date case notes, or special reports as requested;
- Perform administrative functions as required to manage caseload;
- Maintain strict confidentiality as outlined in agency Privacy and Confidentiality Policy;
- Complete all administrative reports, file records (including volunteer database), minutes, agenda correspondence and statistics related to the above job responsibilities;
- Attend BBBSO agency meetings, Programs Team meetings, and Match Team meetings as required;
- Attend agency events (evenings and weekends); and,
- All other duties as assigned.

Job Requirements:

Qualifications

- Minimum 2-year Diploma in Social Work, or related field, i.e. human services, health or education;
- Experience with facilitation, public speaking, interviewing,



and needs assessments;
- Demonstrated understanding and knowledge of strengths-based, trauma-informed, anti-racist and anti-oppressive approaches;
- Maintain knowledge of diversity, equity and inclusion-related barriers, legislation and best practices; and,
- Bilingual imperative, (Interview will be conducted in both English and French).

Skills

- Problem solving and conflict resolution;
- Assessment, interviewing and monitoring;
- Facilitation, coaching, mentoring and/or teaching;
- Engaging with people from diverse backgrounds;
- Working independently, and as part of a team;
- Organizational, leadership and communication skills;
- MS Word, PowerPoint, Excel, database management and internet;
- Oral and written communication with strong attention to detail; and,
- Skills in the following areas will be considered an asset: Mediation; crisis management; lived experience and/or professional knowledge of community services and child welfare system.

Working Conditions

- Ability to work flexible hours, including some evenings and weekends; and
- A valid G2 or G license and access to a vehicle at all times.

Work Environment: BBBSO is a comfortable working environment. The organization’s activities and programs offer exciting changes to work routine throughout the year. This position will include both in-office and remote work. Creative and flexible work environment

- Outstanding work life balance
- Small, highly collaborative team
- Professional development allowance annually

Equity, Diversity and Inclusion BBBSO is an equal opportunity employer and is committed to hiring and recruiting a workforce and board inclusive of the diverse population it serves. BBBSO promotes the principles of diversity and equity and adheres to the tenets of the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

This job posting is available in an alternative format upon request. If you are a person with a disability and require technical aids or alternate arrangements for tests or interviews, please advise us of these needs when you are contacted for an interview.

Please Note: All candidates must successfully complete a Criminal Records check and a Vulnerable Sector Screening.

Job Type: Full-time

Pay: From $53,105.04 per year

Benefits

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Experience:
- Social Services: 2 years (required)

Work Location: Hybrid remote in Ottawa, ON

📌 Mentoring Coordinator - Bilingual Position (Ottawa)
🏢 Big Brothers Big Sisters of Ottawa
📍 Ottawa