We’re building a relationship-oriented bank for the modern world. As a Mortgage Solutions Advisor you will play a pivotal role in enhancing our customer portfolio through reactive engagement in both inbound and outbound mortgage sales inquiries. Your focus will be on not only fulfilling mortgage leads but also creating strong relationships with our business partners and our clients.

You will fulfill mortgage leads inclusive of purchase, refinance, ports, and early renewal negotiation. You will be eligible to participate in CIBC’s year-end incentive award program, Goals, Performance, Success (GPS) and you will receive a competitive base salary. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

We have embarked on an Agent@Home remote work program. Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes) Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps) Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

Our Contact

Centre is open Monday to Friday, 8am to 9pm EST and Saturday 9am-5pm EST. This is a full-time and shift-oriented role, we’d like you to be flexible between these hours. Follow up on leads provided by the call centre, general servicing team, information statements, discharge statements and mortgage verifications.

Subject Matter

Expert – Ensure you remain updated on knowledge of new products, policies,



procedures and competition in order to fulfill client needs and explain mortgage conditions and documents. Relationship building - Work closely with underwriters and advancing partners to ensure mortgage is approved and funded. Performance - Achieve sales targets across all parameters of the business plan.

You can demonstrate experience in the residential mortgage business, with an understanding of market conditions/trends/mortgage product knowledge and pricing issues. It’s an asset to have mortgage underwriting experience. You're fluent in French and English to serve our clients in the community.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. market-competitive salary banking benefits defined benefit pension plan* a vacation offering MomentMakers, our social, points-based recognition program You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process.

Customer

Experience (CX) Mortgages At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Working with CIBC makes you a part of a work setting committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #

📌 Mortgage Solutions Advisor, Remote - Bilingual (Toronto)
🏢 CIBC US
📍 Toronto