Location: Niagara Falls, ON

Status: Full-Time Permanent

This posting is to fill an existing vacancy.

About the Role

The Dispatcher plays a key role in coordinating daily transportation operations for Niagara Airbus. This position is responsible for scheduling drivers, organizing passenger pick-ups and drop-offs, monitoring routes, and ensuring timely, efficient, and safe service delivery in support of a 24/7 operating environment.

The expected annual salary for this role is $46,000.

Key Responsibilities

- Coordinate and dispatch drivers for airport shuttles, charters, and scheduled routes.
- Manage passenger reservations, booking requests, cancellations, and schedule changes.
- Create and adjust daily schedules based on passenger bookings, traffic conditions, and operational requirements.
- Monitor vehicle locations and route progress to ensure on-time performance.
- Communicate schedule changes, delays, and updates to drivers and customers in real time.
- Ensure reservation information is accurate and updated within internal systems.

Qualifications & Skills

- Strong organizational and multitasking skills with the ability to manage time-sensitive tasks.
- Excellent communication skills, both verbal and written.
- Ability to remain calm and make sound decisions in high-pressure situations.
- Strong problem-solving abilities with attention to detail.
- Comfortable working in a fast-paced environment with frequent interruptions.
- Proficiency with dispatching systems, scheduling software, GPS tools, and basic computer applications.
- Customer-service oriented with a professional and positive attitude.
- Previous scheduling experience is considered a robust asset.
- Valid Class G driver's licence. (Must have)




- Valid passport. (Must have)
- Physical ability to lift up to 50 lbs.
- 9+ years of clean driver's abstract meeting company insurance requirements.

Education & Experience

- High school diploma required; post-secondary education in transportation, logistics, business administration, or a related field is an asset.
- Previous experience in dispatching, scheduling, reservations, transportation coordination, customer service, or logistics preferred.
- Experience working in a customer-facing or fast-paced operational environment.
- Familiarity with the Niagara Region and surrounding areas considered an advantage.

Working Conditions

- On-site position in a fast-paced dispatch office environment.
- 12-hour overnight shifts (5:00 p.m. to 5:00 a.m.) on a four-days-on, four-days-off rotation.
- Weekends and holidays required as part of the rotation.
- Frequent communication with drivers, customers, and internal teams.
- Requires the ability to manage multiple tasks simultaneously and respond quickly to operational changes.

What's In It For You

- 100% employer-paid premiums for health, dental, vision, life, and travel insurance
- Virtual healthcare and nurse navigation support
- Defined Contribution Registered Pension Plan
- Growth, training, and development opportunities
- Give Where You Live program (community volunteer program)
- Green and Wellness Reimbursement Program
- Paid personal and vacation hours

Interview Process

Our process is designed to provide a full picture of how you would contribute to our team:
1. Pre-screening call
2. In-person interview
3. Background and references
4. Offer

CAA Niagara does not currently use artificial intelligence in screening or selection of applicants.

📌 Niagara Airbus Night Dispatcher (Niagara Falls)
🏢 CAA Niagara
📍 Niagara Falls