Office Administrator / Member Services

About DNA Fitness

DNA Fitness (Diverse Natural Athletics) is a locally owned and operated fitness facility in Elmira, Ontario. As we prepare to move into our brand-new expanded facility, we are looking for an outgoing, organized and highly motivated individual to join our team in a full-time Office Administrator / Member Services role.

This is much more than a traditional desk position. We are looking for someone who can become an significant part of the day-to-day operation of DNA, build relationships with our members and community, and help us continue growing the business.

Responsibilities

- Manage day-to-day front desk and office operations
- Respond to phone calls, emails and member inquiries
- Welcome members and prospective members into the facility
- Conduct gym tours and explain membership options
- Complete new member sign-ups and assist with account management
- Follow up with prospective members and incoming leads by phone, text and email
- Assist with membership sales and lead conversion
- Maintain organized member records and administrative systems
- Handle general customer service and resolve member questions or concerns
- Engage with members and help create a welcoming, community-focused environment
- Conduct outreach to local businesses and community organizations
- Assist with community partnerships, promotions and local events
- Support member retention and re-engagement initiatives
- Assist with social media/content and basic marketing initiatives when required
- Help maintain the overall presentation and organization of the facility
- Perform light general club maintenance and ensure member-facing areas remain clean and organized
- Work directly with ownership and management on daily operational priorities
- Take initiative in identifying tasks, opportunities and areas that need attention

Who We’re Looking For The right person will be extremely personable, dependable and organized. You should be comfortable talking to new people,



picking up the phone, following up with leads and taking ownership of your responsibilities without needing constant direction. You do not need to be a personal trainer or fitness expert, but an interest in health, fitness and working with people is an asset.

Ideal Candidate

- Strong communication and interpersonal skills
- Excellent customer service skills
- Confident speaking with people in person and over the phone
- Comfortable with sales and following up with prospective members
- Organized and capable of managing multiple responsibilities
- Reliable, punctual and professional
- Comfortable using computers, email and basic business software
- Self-motivated and able to work independently
- Positive, energetic and community-minded
- Previous experience in administration, customer service, hospitality, sales or fitness is an asset

Position Details

- Full-time
- Approximately 40 hours per week
- $20.00–$24.00 per hour, based on experience
- On-site position in Elmira, Ontario
- Complimentary DNA Fitness membership
- On-site parking
- Casual work environment
- Opportunity for increased responsibility and growth as DNA continues to expand

Why DNA? DNA has grown significantly over the past three years, and our new facility represents the next stage of that growth. We’re looking for someone who wants to become a meaningful part of the business rather than simply fill a desk.

If you’re someone who enjoys people, takes initiative, stays organized and likes the idea of helping grow a locally owned business and fitness community, we’d love to hear from you.

To apply, please submit your résumé through Indeed.

This is much closer to the person you actually need. It also intentionally emphasizes sales, lead follow-up and initiative because I’d rather applicants know from the start that this isn’t a sit-behind-the-desk-and-answer-emails position.

Pay: $20.00-$24.00 per hour

Benefits

- Company events
- Flexible schedule
- On-site gym
- Store discount
- Wellness program

Work Location: In person

📌 OFFICE ADMINISTRATOR / MEMBER SERVICES (Elmira)
🏢 DIVERSE NATURAL ATHLETICS
📍 Elmira