LWL Education is seeking a friendly, reliable, and bilingual Office Administrator (English & Chinese). This role is ideal for someone who thrives in a child-focused, community-based environment and values solid customer service. You’ll be the first point of contact for parents, supporting both day-to-day operations and semester-based admin tasks, with guidance from our admin team.

DUTIES AND RESPONSIBILITIES

- Oversee the communication between clients and the company while keeping our class schedules updated and consistent for both staff and students.
- Greet families and assist with student drop-off/pick-up, while proactively addressing parent inquiries and scheduling needs.
- Support teachers with class logistics and step in as a teaching assistant when needed to ensure smooth class operations.

QUALIFICATIONS REQUIRED:
- Excellent spoken and written English
- Excellent spoken and written Chinese.
- Ability to professionally engage with parents and deliver accurate and thorough information about our company.
- Ability to multitask in a detail-oriented online and in person environment.
- Confident interpersonal and communicative skills to interact with parents and staff.
- Proven ability to manage schedules and bookings while being consistent and updated with company standards to best serve our clients.
- Proficient in WeChat, Whatsapp,



Google Drive and Spreadsheets.
- Willingness and openness to learning in a fast-paced environment.
- Demonstrated ability to maintain confidentiality of records and client information.
- Demonstrated ability to independently exercise appropriate judgment and to make important decisions on matters of varying complexity.
- Professional, positive attitude with the demonstrated ability to strategically manage challenges and difficulties.
- Fluency and experience in social media is an asset.
- Experience with administration or reception is preferred.

WORKING CONDITIONS:
- Ability to follow online and in-person training in August to prepare for start date.
- For in-person shifts, ability to work in our office in Richmond, BC.
- Must have access to a personal computer.
- Dress code while in office is business casual.
- Company phone and material is provided.

Job Types: Full-time, Part-time, Contract, Volunteer Pay: $22.00-$25.00 per hour

Benefits

- On-site parking

Application question(s):
- Ability to read and speak English as well as Chinese.

Education:
- Secondary School (preferred)

Experience:
- administrative assistant: 1 year (preferred)
- receptionist: 1 year (preferred)

Work Location: In person

📌 Office Administrator (Vancouver)
🏢 Learn With Liann
📍 Vancouver