About the Position:

Metta Lifestyles is a rapidly growing Canadian company committed to operating first class retirement communities in Toronto and Ottawa. Our team share a passion for providing the best-in-class quality of care. The key differentiator for Metta Lifestyles is our expertise in heavier care services and an extensive memory care program.

Metta communities offer a wide range of living and care options to ensure the needs of our residents are met with convenience, flexibility, and peace of mind. As a focused and dynamic team, we are open to new ideas and looking for energetic individuals to join our growth.

About the Position:

The Office Manager is responsible for the efficient management and operations of customer service and administration activities at the community. The successful candidate will support the General Manager and the rest of the management team in the day-to-day operations of the retirement residence by assisting with payroll, scheduling, accounts receivable and general employee questions.

Roles and Responsibilities:

· Participates as a member of the team and provides support to other team members under the direction of the General Manager

· Oversees, hires and schedules the Resident Concierge team

· Sets up and maintain all Resident Folders and assists the General Manager with onboarding of all new residents

· Handles all queries concerning billings and payments from residents and/or their family members

· Effectively communicates and interacts with residents, family members, visitors and volunteers in a courteous and professional manner

· Assists with the Accounts Receivable Process, including the processing and posting of bank deposits,



processing rent increase letters, communicating credit memos and monthly billing changes to the Accounting department

· Completes movement forms and updates, along with adding all new admission information and adjustments into the accounting software, Yardi

· Provides ADP payroll support to the Managers as needed

· Orders office supplies and manages the petty cash

· Act as a Manager on Duty (MOD) on occasional weekends (as required)

· Assists the General Manager in onboarding all employees while collecting and collating all required employee records and documentation

· Assists employees with a range of HR queries including payroll, benefits, time off requests etc.

· Ensure that all employees complete yearly ORCA training and that the home is compliant with all the necessary regulations

Qualifications:

· Minimum of 2 years of related experience

· Previous experience in a retirement or health care environment considered an asset

· Ability to interact with all levels of staff, residents and their family members, and other professionals with a high degree of patience and tolerance

· Good communication skills (both written and verbal)

· Initiative, good judgment and supervisory abilities

· Good computer skills including proficiency in Microsoft Office with a working knowledge of Excel and Word





· Empathy for and understanding of the needs of the seniors, and passion for working with seniors each and every day

Join Us!

Apply by sending your resume and cover letter via Indeed.

We hunt for talent from across the industry – seasoned experts that know what it takes to meet challenging deadlines when required; a willingness to work flexible hours and the occasional evening and weekend to cover events. We offer a competitive compensation package; benefits, and outstanding work, life balance. Apply to join us now!

· All applicants must be legally entitled to work in Canada. As a condition of employment, a Criminal Record Search which may include a vulnerable sector screen, will be required.

Metta Lifestyles is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs.

We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. Interested candidates from these groups are encouraged to apply.

Job Types: Full-time, Permanent

Pay: $50,000.00-$65,000.00 per year

Benefits

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program

Ability to commute/relocate:
- North York, ON M6L 3C6: reliably commute or plan to relocate before starting work (required)

Experience:
- Office: 3 years (required)

Work Location: In person

📌 Office Manager (North York)
🏢 Metta Lifestyles
📍 North York