*100% work from home environment!

*4-day week!*A dynamic and tight-knit team As part of its managed services offering, Present manages the operations of its clients' IT infrastructure. As this practice is growing significantly, Present wishes to hire a level 2 technical support technician.The work will be done mainly remotely, within a very energetic technical support team.

Your Role Respond to customer technical support requests. Diagnosis, correct and/or support the client in solving his problem. Qualify incidents and elevate or reassign, if necessary, to the right people and / or the right departments.

Follow up on tickets to ensure they are completed quickly. Participate in the optimization of processes. Keep up to date on different technologies through training. Be available on call evenings and weekends, on rotation with other team members.





Required profile Operating knowledge of various components of an IT environment, in particular; Networking Virtualization (VMware, Hyper‑V) Windows and Linux operating systems Active Directory Workstations (Windows / Mac) Mobile devices (iOS / Android) Office 365 Excellent communicator Self‑taught Resourcefulness and sense of initiative Ability to manage multiple priorities High degree of autonomy, rigor and integrity Fluency in French and English Experience in a technical support role minimum one year If you are looking to grow and develop to your full potential in a dynamic environment, with an exceptional corporate culture where collaboration and teamwork are at the heart of success, we have a position for you!

📌 Online Help Desk Technician (Ottawa)
🏢 Present
📍 Ottawa