EZRA seeks an Operational Services Specialist to optimize back-office functions and enhance participant experience. Play a pivotal role managing registration processes and financial operations for our coaching programs. As an individual contributor within the Operational Excellence team, you will engage in a variety of tasks including open enrolment management, client coordination, and revenue forecasting.

Collaboration is key as you work cross-functionally with Customer Success, Billing, and Technology teams to improve workflows and resolve inquiries. Your expertise in operational processes will drive efficiency and accuracy in delivering our services. Key Responsibilities:

- Manage end-to-end registration for open enrolment programs




- Coordinate cross-functional workflows to resolve client issues
- Analyze and forecast revenue from registrations
- Document processes and maintain Confluence updates
- Respond to shared inbox inquiries efficiently Requirements:
- 3+ years in back-office or administrative roles
- Robust attention to detail in managing processes
- Experience with financial systems and invoicing
- Proven ability to document and streamline processes
- Effective collaboration skills in a global team Elevate participant experience and operational success as an essential part of EZRA's mission.

📌 Operational Services Specialist at EZRA (Toronto)
🏢 The Adecco Group
📍 Toronto