Operations Coordinator

Location: 3899 Mt. Lehman Road, Abbotsford, B.C. Canada

Why Join SpeedLine?

At SpeedLine, we're innovators in Point of Sale (POS) technology solutions, empowering restaurant operators across North America to elevate their operations and customer experiences. Since 1990, we’ve been at the forefront of technology, and we’re looking for passionate individuals to join our growing team.

We believe in a collaborative environment that supports work-life balance, professional growth, and community engagement. If you're excited about technology’s impact on the food service industry, we want to hear from you.

What We Offer

- A competitive salary and comprehensive advantages package, including extended health, dental, vision care, travel coverage, life insurance, and access to an Employee Assistance Program (EAP).
- Career development opportunities, training, and tuition reimbursement programs.
- Extra paid time off for pre-planned, personal, or family leave.
- Annual salary and performance reviews.
- Ongoing coaching and feedback with regular one-on-one sessions.
- Employee recognition programs and internal committees to support well-being.

- Access to a diverse and collaborative team of 90+ employees.

Work Perks

- Enjoy a game of ping pong, darts, or foosball in our dedicated games room.
- Unwind in the lounge with a big-screen TV for relaxation.
- Access multiple kitchenettes stocked with coffee and tea throughout the day.

- Take advantage of a fully equipped kitchen to prepare lunch.
- Just 5 minutes from the High Street Shopping Center, with a variety of dining options.
- Participate in fun social events, including our annual holiday party.

What You'll Do The Operations Coordinator is responsible for the processing and approval of orders, payments, accounts receivable (A/R), and support service renewals. This position also manages Customer Support and Subscription Service Agreements and is responsible for maintaining all required documentation as outlined by the Operations Department manager.

This position requires attention to detail to ensure error-free service for SpeedLine Solutions' customers.

Key Responsibilities

Order Management & Agreement Processing

- Process customer orders, including those with special instructions, renew Support and Subscription Service Agreements, and ensure the transfer of ownership process is completed in collaboration with Customers and the Sales Department.
- Set up Support and Subscription Service Agreements and record legal documentation accurately and as per process.
- Purchase Third-Party software support and renewals for Customers as required.
- Record all Customer store inactivations, support service cancellations, and support service recoveries.
- Resolve Support cancellations and closure-related issues.

Financial & Accounts Receivable (A/R) Administration

- Manage and process A/R tasks, including the transmission of daily batch files, reviewing the Aging trial balance report,



communicating and collecting outstanding customer balances, and processing customer statements, support fees, and refunds.
- Create invoices and process payments for Support Project Billable Hours.
- Ensure Payment Authorization Forms are filled out correctly for Support Services and managed as required per PCI compliance regulations.
- Run, review, and record operations performance reporting statistics, unearned revenue in Sage, and credit card processing customer lists monthly.
- Review and update service and subscription activations and renewals every week.

Customer Service & Relationship Management

- Answer all Customer inquiries regarding payments, shipments, receipts, invoices, and statements and ensure the accuracy of all related records in the tools provided, such as the CRM, Sage, EFT, and Conligo Pay databases.
- Improve Customer satisfaction by managing workload responsibly, including utilizing resources to meet or exceed deadlines and customer expectations.

Data Management & General Administration

- Responsible for maintaining Customers’ physical and online store records.
- Manage company-provided tools and resources, such as the maintenance and monitoring of applicable email inboxes, knowledge base processes, key internal projects in the company’s wiki, and documentation of all customer events in the CRM.
- Actively engage in job-related training or associated personal development initiatives as required.
- Provide backup to other departments and partner with team members, including but not limited to Customer Service, Sales, Purchasing, US Operations, and the Corporate Accountant.
- Maintain a current working knowledge of the position and all its related processes, ensuring review and understanding of the same as they are created, updated, or revised.

We're Looking For Someone Who

- Post-secondary degree, diploma, or certificate in a related field, or equivalent experience, is an asset.
- A minimum of two years of experience in an accounting or related financial position.
- A clear understanding of foundational accounting concepts and principles is required.
- Proven project management or related work experience in a professional office environment, with a track record of managing day-to-day projects from initiation to completion to ensure milestones are met with precision.
- Highly organized and detail-oriented, with exceptional accuracy and the proven ability to multitask, prioritize effectively, and manage competing demands.
- Strong analytical and problem-solving skills, with the ability to work independently and maintain high productivity.
- Ability to understand, handle,



and always maintain a high level of confidentiality.
- Excellent interpersonal, leadership, and communication skills, paired with a customer-service-oriented mindset and a confident, authentic presentation.
- Strong teamwork skills, a collaborative mindset, and openness to maintaining a flexible work schedule.
- Dependable and accountable, with a consistent record of following through on commitments and meeting deadlines.
- Technical proficiency in computer hardware and software (including advanced formatting, editing, word processing, and spreadsheets), with a strong ability to learn new software and systems quickly.
- Valid BC Driver's License and access to a personal vehicle with appropriate business-use auto insurance coverage.
- A satisfactory criminal record check is a condition of employment for this position.

Salary Range $50,000 - $52,000 annually.

Working Arrangements

This position is an in-office position and requires on-site attendance five days per week.

Join The SpeedLine Team!

Submit your resume and cover letter (PDF Format) via Careers or Indeed.

Eligibility

All applicants must be eligible to work in Canada (reside in British Columbia). Please note: Visa sponsorship is not available at this time.

SpeedLine Solutions is an Equal Opportunity Employer. We value diversity and encourage all qualified individuals to apply.

Learn More About Us:

Watch our Working at SpeedLine video and discover why SpeedLine is an employer of choice.

We thank you for your interest. Only those selected for an interview will be contacted.

We appreciate your interest. Only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $50,000.00-$52,000.00 per year

Benefits

- Company events
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Ability to commute/relocate:
- Abbotsford, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Do you hold a valid Canadian passport that allows for travel across the Canadian-US border?
- Please indicate whether you have completed a post-secondary degree, diploma, or certificate program in a related field, or have equivalent experience. permit? If so, please list which one applies. (Please note: Failure to answer this question could result in disqualification from the application.)
- Do you hold Canadian citizenship, permanent resident status, or a valid open work permit? If so, please list which one applies. (Please note: Failure to answer this question could result in disqualification from the application.)
- Are you able to work from our office location five days per week? Please note: this is not a remote position.
- Do you possess a valid BC Driver’s license and have your own reliable vehicle?

Experience:
- Accounts receivable: 2 years (required)

Location:
- Abbotsford, BC (preferred)

Work Location: In person

📌 Operations (Administrative) Coordinator (Abbotsford)
🏢 SpeedLine Solutions
📍 Abbotsford