Richardson Wealth Management is on a transformation journey and want to develop and implement an industry-changing digital strategy that will enable the firm to deliver an unmatched, seamless digital experience for clients and advisors and find new ways to serve clients, integrate digital touchpoints and channels to improve operational efficiencies and attract the next generation of client, advisor and employee with adaptable options for engagement. As and Operations Journey Analyst , you will support the Journey owners with market and user research, journey optimization (e.g.

experience redesign), journey orchestration and agile delivery and execution. self-organizes around risks / issues / blockers; Continuous Improvement Support – Practices continuous improvement and is on the constant lookout for opportunities; Works in collaboration withthe journey ownerand the product ownertoable to translate business concepts into easy-to-understand technical language Helps theJourneyOwnerdefine and own the value definition ofthe Epis and acceptation criteria of the stories Helps inacceptance criteriacreationin a format that supports Acceptance Test Driven Development Is an effective facilitator for delivery team to deliver incremental units of business value Understanding of the Wealth Management industry and regulatory environment ~ A passion for client and advisor experience, with concrete achievements ~ Able to work in complex environments and in the context of transformation, with multiple stakeholders ~ The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, and the consideration of internal equity. Richardson offers a competitive total rewards package in addition to the base pay, which includes a performance-based incentive plan, comprehensive health & dental benefits, a group RRSP matching plan and paid time off. #

📌 Operations Journey Analyst (Toronto)
🏢 Richardson Wealth
📍 Toronto