Jani-King of Vancouver and Fraser Valley is looking for a motivated, organized and customer-focused Operations Manager to join our team.

This is a hands-on, field-based position responsible for maintaining high service standards across our customer locations. The Operations Manager will regularly visit customer sites, conduct inspections, work closely with franchisees to ensure quality standards are consistently met, and build strong relationships with our customers.

The ideal candidate is someone who enjoys being out in the field, is comfortable managing multiple priorities, communicates confidently with customers and service providers, and takes ownership of achieving measurable weekly and monthly targets.

Key Responsibilities

- Visit customer locations regularly to conduct service and quality inspections
- Ensure cleaning and service standards are consistently maintained
- Work closely with franchisees to identify and resolve service-quality issues
- Build and maintain strong, professional relationships with customers
- Respond promptly and professionally to customer concerns and requests
- Follow up on corrective actions to ensure issues are resolved
- Monitor customer satisfaction and identify opportunities for improvement
- Manage an organized schedule of site visits, inspections and follow-ups
- Track and achieve weekly and monthly operational and performance targets
- Maintain accurate records of inspections, customer interactions and follow-up activities
- Communicate effectively with customers, franchisees and internal team members
- Identify potential customer-retention and service-improvement opportunities
- Participate in meetings and contribute to operational planning and performance reviews
- Take ownership of assigned accounts and ensure commitments are followed through

What We're Looking For The successful candidate will be:
- Highly organized with excellent time-management skills




- Customer-focused and qualified
- Comfortable working independently and managing a busy field schedule
- A strong communicator, both verbally and in writing
- Confident addressing service issues and having difficult but constructive conversations
- Results-oriented and motivated by achieving measurable targets
- Detail-oriented, with a strong eye for quality and consistency
- Proactive, dependable and accountable
- Comfortable using technology for scheduling, reporting and communication

Experience & Qualifications
- Previous experience in operations, field service, customer service, account management, facilities management or a similar environment is an asset
- Experience managing multiple locations, customers, contractors, employees or service providers is an asset
- Experience with quality control, inspections or service standards is an asset
- Previous experience in the commercial cleaning/janitorial industry is helpful but not required
- Strong organizational and problem-solving skills
- Valid driver's license and reliable transportation
- Ability and willingness to travel regularly between customer locations throughout Vancouver and the Fraser Valley

What Success Looks Like Within this role, success means:
- Customers are satisfied and receive consistent, high-quality service
- Franchisees understand expectations and follow through on corrective actions
- Customer concerns are addressed quickly and professionally
- Site inspections and follow-ups are completed consistently
- Weekly and monthly performance targets are achieved




- Strong relationships are maintained with both customers and franchisees
- Potential service issues are identified and addressed before they become larger problems

Why Join Jani-King? Jani-King is a service-focused organization where strong relationships, accountability and quality are essential to our success.

This role provides an opportunity for an experienced operations or customer-service professional to take ownership of a portfolio of customer relationships, work directly in the field, and have a measurable impact on service quality and customer satisfaction.

If you are someone who enjoys working with people, solving problems, staying organized and getting results, we'd like to hear from you.

Compensation: $65,000–$85,000 total annual compensation, including base salary, commissions and performance bonuses.

Job Type: Full-time

Location: Vancouver and Fraser Valley, British Columbia

Work setting: Field-based, with regular travel to customer locations

Pay: $65,000.00-$90,000.00 per year

Benefits

- Company car
- Extended health care
- On-site parking

Application question(s):
- Are you comfortable travelling regularly to customer locations throughout Vancouver and the Fraser Valley?
- How many years of experience do you have in operations, field service, facilities, account management, or a similar role?
- Have you previously been responsible for meeting weekly or monthly performance targets?
- Have you conducted quality inspections or monitored the quality of work performed by employees, contractors, vendors, or service providers?
- Describe a situation where you had to resolve a difficult customer complaint. What did you do?
- Have you managed multiple customer locations or service accounts simultaneously?
- Do you have a valid driver's license and reliable transportation?

Work Location: On the road

📌 Operations Manager- Field Operations and Customer Service (Vancouver)
🏢 Jani-King Vancouver
📍 Vancouver