Operations Support Worker (Administrative) Full-Time Salary : $46,913 CAD per year Do you take pride in helping others and providing excellent client service? The BC Family Maintenance Agency (BCFMA) is responsible for the client-centric administration of child and spousal maintenance services for British Columbians. BCFMA offers support that strengths families so that they may achieve their full potential and secure the best possible future for their children.

We are committed to promoting equity, anti-racism, and multiculturalism, addressing social and health issues such as mental health and poverty, and providing services that make communities safer. We strive for lasting and meaningful reconciliation through Indigenous-specific community recognition, outreach, and relationship-building efforts. BCFMA is committed to reconciliation with Indigenous Peoples, honouring the Provincial commitment to the United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), the Declaration on the Rights of Indigenous Peoples Act, and the Truth and Reconciliation Commission’s (TRC) Calls to Action.

Through fostering respectful and collaborative relationships with Indigenous partners and stakeholders, BCFMA delivers on the government’s priorities. The BCFMA is currently looking to recruit a full-time, permanent Operations Support Worker in an administrative role for our Kamloops office.

The Operations Support

Worker (OSW) supports the Client and Case Management Team. OSWs are essential members of the interdisciplinary Case Management Team. This position communicates effectively with stakeholders, supporting the BCFMA's client-centric focus.

This position supports administrative tasks in accordance with legislation, policy, and procedures. This position updates and maintains the computerized database, prepares and processes documents, maintains accurate records, and tracks all case management packages. Supports various administrative tasks, investigates and researches case information to support the Case Management Team.

Works constructively with the Case Management Team and colleagues to maximize efficiency and effectiveness, keeping the supervisor well-informed of issues. Prioritizes daily workload, processes incoming mail and faxes for the team and prepares client case management packages and other documents. Supports the team in performing in-house tracing functions.





Effectively responds to routine verbal and written inquiries from the public, government staff and other stakeholders.

Supports all accountabilities for Office Assistant: Maintains knowledge of documentation categories required for BCFMA recovery processes, including data storage (archiving) and distribution. Receives and processes new filing kits sent through mail or Web Enrolment. Assists with scanning of mail and other documents.

Supports program administrative requirements and security procedures. Supports and participates in various meetings and in-service training. Maintains up-to-date knowledge of the program database; screens, fields, codes and processes as required to enter, retrieve and interpret data accurately and efficiently.

Maintains effective working relationships with staff, contractors, and external stakeholders. Maintains a clean, organized and orderly mailroom. ~ High school diploma supplemented by completing a certificate in office administration or equivalent is preferred. A minimum of two years related administrative experience; an equivalent combination of education, experience, and/or training will be considered.

Two years of recent (within 5 years) experience in an administrative/clerical role. Intermediate knowledge of Microsoft Office Suite (Word, Excel, PowerPoint). A Criminal Record Check is required. Work-life balance with a Monday to Friday work week.

Participation in a Defined Benefit Public Service Pension Plan. Competitive benefits package including extended health, dental, above standard vacation entitlement, company paid sick time and flex days. On-the-job training with opportunities for ongoing learning and development.

Candidates must be a Canadian citizen or permanent resident to apply for this full-time opportunity. Applicants must be residing in British Columbia at the time employment commences and located within a reasonable commuting distance from the work location. This is an office-based role which requires on-site attendance.

We are committed to promoting equity, anti-racism and multiculturalism,



addressing social and health issues such as mental health and poverty, and providing services that make communities safer. We strive for lasting and meaningful reconciliation through Indigenous-specific community recognition, outreach, and relationship building efforts. INDIGENOUS RELATIONS BEHAVIORAL COMPETENCIES Building a Trust-Based Relationship requires a fundamental understanding that "relationship" is the foundation from which all activities happen and that building a valuable relationship takes time and commitment.

It is a willingness to build a personal relationship in addition to a professional one, participating in open exchanges of experiences and culture. It requires a genuine, non-controlling approach and relies upon demonstrated integrity and transparency. Building a trust-based relationship requires a high level of consciousness of the experience of Indigenous people with Crown relations.

It assumes that strengths abound in Indigenous people, cultures and communities.

Cultural

Agility is the ability to work respectfully, knowledgeably and effectively with Indigenous people. It examines one’s own culture and worldview and the culture of BCFMA and notices their commonalities and distinctions with Indigenous cultures and worldviews. It is recognition of the ways that personal and professional values may conflict or align with those of Indigenous people.

It is the capacity to relate to or allow for differing cultural perspectives and being willing to experience a personal shift in perspective. It is expressed as monitoring and checking work or information, insisting on clarity of roles and functions, etc. The standard may be one’s own past performance (striving for improvement); or even improving or surpassing what has already been done (continuous improvement).

Service

Orientation implies a desire to identify and serve customers/clients, who may include the public, colleagues, partners (e.g. educational institutes, non-government organizations, etc.), co-workers, peers, branches, ministries/agencies and other government organizations. It means focusing one's efforts on discovering and meeting the needs of the customer/client. Microsoft Office Flexible Diversity Equity Inclusion Customer Service Business Writing High School Diploma or better.

Technical/other training or better. Two years of recent (within 5 years) experience in an administrative/clerical role. #

📌 Operations Support Worker (Administrative) (Kamloops)
🏢 BC Family Maintenance Agency
📍 Kamloops