Are you ready to be part of a dynamic and supportive team where your efforts directly contribute to seamless operations and long-term success? This is more than just a support role—it's a stepping stone for individuals with a passion for logistics, collaboration, and leadership. As Operations Support you will be trained across all positions within our Dispatch department.
Hours
Monday to Friday from 13h00 to 22h00
Location
Vaudreuil-Dorion, QC
What You’ll Do
- Act as a first point of contact—ensuring drivers feel supported, informed, and empowered at every step.
- Handle time-sensitive communications by phone or satellite promptly and efficiently.
- Manage documents and procedures like gate passes, customs faxes, and time cards with accuracy and care.
- Address operational challenges such as delays, reroutes, or mechanical issues with calm confidence and clear communication.
Troubleshooting & Proactive Solutions
- Identify potential service risks early and build smart solutions in collaboration with planners and customers.
- Ensure the right equipment is in the right place at the right time.
- Monitor yard activity, trailer movements, and equipment readiness to maintain operational flow.
- Act as a reliable link between departments—sharing key updates that help us all succeed together.
Data Integrity & Process Excellence
- Maintain and update system records to ensure everything runs smoothly.
- Manage dispatch data such as check-ins, switches, and messages with a focus on quality and timeliness.
- Correct discrepancies with a solution-oriented mindset.
Customer-Focused Service
- Respond to customer needs with professionalism and a positive attitude—even after hours.
- Input orders and requests with clarity and efficiency.
- Represent XTL’s standard of care with every interaction.
Team Collaboration & Office Support
- Step in and support wherever needed—whether that’s assisting planners, filling in during holidays, or helping a colleague.
- Thrive in an setting that values mutual respect, shared success, and everyday contributions.
- Manage all Accessorials: Send forms for additional services and ensure that the billing for any Accessorials is complete
- Handle and input driver pays with care and efficiency
Equipment Oversight
- Monitor equipment pools and usage trends to maximize availability and efficiency.
- Reconcile yard inventories and records to ensure accuracy.
- Spot and report on patterns in service failures to help strengthen long-term systems.
- Contribute to our preventative maintenance and equipment lifecycle efforts—keeping safety and quality top of mind.
Who you are:
- You are an insightful and agile individual who is aligned with promoting and demonstrating empathy in the workplace
- You are someone who has the ability to connect with people from different backgrounds and celebrate your team's wins
- You are a resourceful problem-solver who thrives on knowing your work directly impacts the future of how we move
- You are adaptable and enjoy finding creative solutions to drive change
Qualifications
- Fluency in French and English is mandatory
- Demonstrates strong organizational skills and takes initiative pro-actively
📌 Operations Support (Vaudreuil-Dorion)
🏢 XTL Transport, Logistics, Distribution
📍 Vaudreuil-Dorion
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.