Job Responsibilities for OverIT NextGen Field Service Management (FSM):

- Gather, analyze, and document business requirements for scheduling, dispatch, work order management, mobile workforce, and GIS-based field operations.
- Configure and customize the OverIT FSM platform: work order lifecycle, scheduling/optimization rules, dispatch boards, mobile app forms, and business rules engine.
- Design and implement integrations between OverIT FSM and CRM, ERP, Asset Management, GIS (e.g., ESRI/ArcGIS), and IoT systems.
- Configure and support the OverIT mobile app (offline capability, energetic forms, multimedia capture, debriefing workflows).
- Support scheduling/optimization algorithm tuning (skills-based routing, capacity planning, ML-driven dispatch rules).
- Conduct workshops, functional design sessions, and UAT with client stakeholders.
- Perform data migration, testing, and go-live support for FSM implementations.

Job Qualifications for OverIT NextGen Field Service Management (FSM):




- 3–7+ years of experience in Field Service Management (FSM) implementation or consulting; hands-on OverIT platform experience strongly preferred.
- Solid understanding of FSM domain concepts: work order management, scheduling/dispatch optimization, mobile workforce management, and linear asset industries (utilities, telecom, energy).
- Experience with system integrations (REST/SOAP APIs, middleware) connecting FSM to CRM/ERP/GIS/IoT systems.
- Working knowledge of GIS concepts and tools (ESRI/ArcGIS integration is a plus).
- Familiarity with mobile app configuration and offline-first application design.
- Strong analytical and requirement-gathering skills; ability to translate business needs into system configuration.
- SQL and basic scripting/data-handling skills for configuration, migration, and troubleshooting.

📌 OverIT NextGen Field Service Management (FSM): (Ontario)
🏢 System Soft Technologies
📍 Ontario