Job Overview

We are seeking a dynamic and compassionate Patient Care Coordinator to join our healthcare team! In this vital role, you will serve as the primary point of contact for patients, ensuring a smooth and positive experience from appointment scheduling to follow-up care. Your energetic approach and attention to detail will help foster a welcoming environment, streamline administrative processes, and support the delivery of exceptional patient care.

This paid position offers an exciting opportunity to make a meaningful difference in patients’ lives while working in a fast-paced, supportive setting.

Responsibilities

- Coordinate patient appointments, ensuring efficient scheduling that meets both patient needs and provider availability
- Serve as the first point of contact for patients via phone, email, or in person, providing friendly and professional assistance
- Collect and verify patient information using electronic medical records (EMR) systems, maintaining accuracy and confidentiality
- Assist with insurance verification, pre-authorizations, and billing inquiries to facilitate seamless financial processes
- Educate patients on treatment plans, appointment preparations, and follow-up procedures to promote understanding and compliance




- Collaborate with medical staff to ensure timely communication of patient updates and needs
- Manage administrative tasks such as updating patient records, processing referrals, and handling correspondence

Requirements

- Proven experience in a dental office environment with strong knowledge of Dental terminology
- Familiarity with Tracker and MaxAssist and office management software
- Excellent organizational skills with the ability to multitask efficiently in a busy setting
- Strong communication skills to interact effectively with patients, providers, and insurance companies
- Prior dental office experience preferred
- Ability to maintain confidentiality and adhere to healthcare privacy regulations
- Office experience demonstrating professionalism, reliability, and a proactive attitude

Join us as a Patient Care Coordinator and be part of a dedicated team committed to delivering compassionate care! Your energy, organization, and explicit communication will help create an outstanding experience for every patient while supporting our mission to provide accessible, high-quality healthcare services.

Pay: $25.00-$30.00 per hour

Benefits

- Dental care
- Employee assistance program
- On-site parking
- RRSP match

Work Location: In person

📌 Patient Care Coordinator (London)
🏢 Southwood Dental Studio
📍 London