Team Tekmar, a Watts Water Technologies brand, is seeking a Technical Support Specialist II to join our team and deliver exceptional customer service while leveraging expertise in HVAC, hydronic systems, radiant, and electric and product knowledge. In this role, you will provide timely technical support and troubleshooting for electrical, mechanical, and control systems via phone and email. Provide representatives, wholesalers, contractors, & homeowners with technical support and troubleshooting of controls in residential & commercial systems Ensure courteous and effective technical support is delivered to customers via phone calls & emails Assist the customer in advanced product application and selection based on the customers’ requirements Deliver the necessary literature and product information to customers as required Interface with customers for selection, operation, installation, programming, & troubleshooting of all products Troubleshoot advanced connected control systems: hydronic, HVAC, radiant and electronic including those that interface with internet, BACnet, or Home Automation systems Enhance existing processes, practices, and areas for improvement to ensure the Company is maintaining high customer satisfaction and efficiency Make outgoing calls to customers to investigate projects and ongoing cases Collect market and customer feedback for use in product research, design, and development by members of the Product Management and R&D; teams Develop resources & processes to assist the department to achieve goals & execute strategy Produce application mechanical & electrical drawings as required using Microsoft Visio Potential travel up to 5% if required Other related projects / tasks as assigned by the manager Focus on the customer Deliver high quality work Provide technical expertise High School diploma required.

Diploma or bachelor’s degree in technology, engineering,



or plumbing/HVAC related field is preferred in combination with at least three years of applicable work experience in a related field. Two to Three years’ applicable work experience in technology, hydronics, or engineering related field Two years’ work experience in customer service or technical support Ability to mitigate customer issues with poise and confidence Experience answering technical questions via phone/email Basic knowledge of electronics and control systems Works in an office workplace. Ability to move throughout the manufacturing and office areas.

Must be able to wire controls for training & bench testing. Manual dexterity sufficient to effectively use a computer keyboard. Visual acuity to interact with computer terminal.

Watts

Water is a global leader of quality water solutions for residential, industrial, municipal, and commercial settings. Our family of brands offers some of the most varied product lines in the world, with world-class, water-related solutions focused on: Drainage and Water Reuse HVAC and Hot Water Plumbing and Flow Control Water Quality and Rainwater Harvesting We are a $1.9 billion global company, listed on the New York Stock Exchange (NYSE) with a presence in five (5) continents and twenty-four (24) countries, and an employee population that speaks over eighteen (18) languages. This includes executing our Diversity, Equity, and Inclusion (DEI) strategy, and providing our employees with meaningful career growth opportunities, a positive and safe work environment, and affirmation that they are heard, valued, and respected.

We are proud to be an organization that believes that a safer world is a more sustainable world – a belief that we proudly reflect in each of our technologies and solutions and our environmental and social commitments, such as our partnership with Planet Water Foundation.

Specialties

Plumbing, HVAC, Water Quality, and Gas Headquarters Americas & Corporate Headquarters: North Andover, Massachusetts, USA Asia-Pacific, Middle East & Africa (APMEA) Headquarters: Shanghai, China Company Size About 5,000 employees Website Industry Machinery Founded 1874 #

📌 Plumbing/HVAC Technical Support Specialist (Vernon)
🏢 Watts Water Technologies
📍 Vernon