Location: This role will be hybrid based out of Ontario and will involve travel to our locations and client sites.

Lifemark Health

Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5,000 highly trained clinicians, medical experts and team members in almost 400 locations coast-to-coast and continues to grow both organically as well as through acquisitions.

With that growth, is a vision to be the most cutting-edge healthcare providers in community rehabilitation, workplace health and wellness and medical assessment services. Lifemark was acquired by Loblaw Companies on May 10, 2022. Reporting into the Senior Director, Channel Operations this role serves as the primary point of contact for WSIB, and the Ontario Workers’ Network, and is responsible for overseeing intake, triage, provider network performance, reporting, billing integrity, and service quality across a province-wide network of Lifemark clinics.

The successful candidate will lead a centralized coordination function that ensures injured workers are triaged, treated, and supported through return-to-work in a timely, consistent, and high-quality manner, aligned to defined service level expectations. WSIB Specialized Care Program/Ontario Workers’ Network (OWN); Provide proactive communication on program performance, risks, and system pressures Manage issue escalation and resolution in collaboration with the client Coordinate scheduling, rescheduling, and no-show management through centralized processes Ensure seamless coordination across Lifemark clinics Oversee onboarding, credentialing,



and ongoing program management within clinics Act as escalation point for provider performance issues and conflict resolution Quality Assurance & Clinical Alignment Ensure consistent application of quality assurance processes across all providers Partner with clinical leadership to address quality gaps and identify training needs Drive consistency in service delivery across a multi-provider network Oversee development and delivery of program reporting and performance dashboards Monitor key performance indicators including return-to-work outcomes, service timelines, and provider performance Analyze trends and translate data into actionable insights and recommendations Ensure standardized data collection and reporting processes across all providers Sharing and socializing data insights that inform clinics and leadership on status of the program Monitor financial trends, variances, and potential risks Issue Resolution & Continuous Improvement Drive continuous improvement across the program based on performance insights 7-10+ years of experience in program management, healthcare operations, or large-scale service delivery ~ Experience managing multi-site or network-based service delivery models ~ Proven ability to manage complex client relationships, preferably within insurance, WCB/WSIB, or public sector environments ~ Strong financial and operational acumen, including experience with reporting, billing, and performance management ~ Experience in rehabilitation, occupational health, or disability management is considered an asset Data-driven decision making and analytical capability Ability to manage complexity and perform under pressure Effective stakeholder management and communication skills Referrals are triaged and assigned efficiently across the network with minimal delays The client has clear, timely, and actionable visibility into program performance Billing processes are accurate, compliant, and transparent Treatment clinics are aligned, high-performing, and accountable Inclusion Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process.

📌 Program Coordinator - Marketed Services (Toronto)
🏢 Lifemark Health Group
📍 Toronto