Job Overview

We are seeking a dedicated and highly organized Program Support Assistant to join our agile team. The ideal candidate will possess strong administrative and clerical skills, with a focus on supporting program operations and ensuring seamless workflow. This role requires excellent communication abilities, proficiency in various computer applications, and the capacity to manage multiple tasks efficiently.

The Program Support

Assistant will play a vital role in maintaining accurate data records, coordinating schedules, and providing exceptional customer service to internal teams and external Community partners .

Responsibilities

- Provide comprehensive administrative support for program activities, including data entry, filing, and document management using Microsoft Office Suite (Word, Excel, Microsoft Teams, Outlook, Goldcare).
- Manage electronic client records and databases with precision, ensuring data accuracy and confidentiality.
- Utilize Health Partner Gateway (HPG) for referral processing and Goldcare to support clinical documentation and reporting processes.
- Coordinate appointments, meetings, and communications through multi-line phone systems and email correspondence.
- Assist with project management tasks such as tracking deadlines, preparing reports, and supporting continuous improvement initiatives.
- Maintain organized filing systems both physically and electronically to facilitate quick retrieval of information.
- Support front desk operations by providing excellent customer service, managing inquiries, and handling clerical processing efficiently.




- Collaborate with team members to streamline office procedures, improve system design, and enhance overall workflow efficiency.
- Ordering and Inventory of office supplies and PPE.

Experience

- Prior experience in Community Support Services, including familiarity with electronic medical records (EMR) systems.
- Demonstrated proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) along with database management skills.
- Strong background in clerical support roles involving data collection, data analysis, filing, and data management.
- Experience working with multi-line phone systems and providing excellent customer service in a healthcare environment.
- Fluency in English is required to effectively communicate with diverse populations and support clear, profectional communication.
- Knowledge of medical terminology relevant to healthcare settings enhances the ability to support teams effectively.
- Proven organizational skills combined with time management abilities to prioritize tasks efficiently while maintaining attention to detail.

Join The Friends as a Program Support Assistant to contribute your expertise in administrative excellence while supporting impactful programs that serve our community's health care needs. Pay: From $22.58 per hour

Expected hours: 37.5 per week

Benefits

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Experience:
- Administrative: 3 years (required)

Language:
- English (required)

Location:
- Gravenhurst, ON (required)

Work Location: In person

📌 Program Support Assistant (Gravenhurst)
🏢 The Friends
📍 Gravenhurst