- Location: On-Site (234177 Range Rd 285, Calgary, AB T1X 0X8)
- Position Type: Full-Time Contract (approximately 4 years)
- Compensation: $60,000 – $65,000 / year + 3 weeks vacation
- Schedule: Tuesday to Friday from 8:00 a.m. – 8:00 p.m. with core team coverage running from 11:00 a.m. – 7:00 p.m. / Saturday 8:00 a.m. – 4:30 p.m.
- Reports To: Project Manager / Director

ABOUT US At KTI Utility Services Inc. (KUS), we foster a culture of excellence, innovation, and safety. As a leading utility service provider committed to delivering exceptional services across Canada, we value our people and provide a supportive, dynamic, and rewarding work environment. Join our growing team in Calgary and help us drive operational success!

POSITION OVERVIEW

Under the direction of the Project Manager/Director, the Project Coordinator will conduct various roles to help manage the quality, production, and general success of the project(s). Acting as a vital communication hub between management and field teams, you will assist with problem-solving, issue resolution, and client engagement to ensure high operational efficiency and customer satisfaction. A significant portion of this role is dedicated to live dispatch operations—managing active field communications, coordinating service schedules, and ensuring real-time operational alignment across our field crews.

Key Responsibilities

Live Dispatch & Field Operations

- Manage high-volume incoming field communications, monitor active crew deployment, and dynamically adjust operational schedules to maintain optimal response times and service efficiency
- Serve as the primary liaison between field technicians and management, promptly relaying schedule adjustments, routing updates, and priority service directives

Logistics & Inventory Management

- Manage warehouse inventory levels and coordinate material shipments with head office
- Coordinate installer pick-ups and drop-offs of materials, equipment, and tools
- Maintain accurate inventory tracking to ensure necessary supplies are consistently available





Field Support & Quality Assurance (QA)

- Provide day-to-day operational support to field staff, supervisors, and project management
- Facilitate field quality assurance (QA) tracking and documentation to ensure adherence to corporate standards and project specifications
- Manage work order tracking systems and maintain accurate operational records within internal software platforms

Customer & Client Coordination

- Respond professionally to customer inquiries and resolve service inquiries effectively
- Document and manage escalated customer feedback and claims
- Engage with clients as required and support project-related communications (e.g., notification letters, door hangers)
- Provide constructive feedback on service delivery and operational hurdles to management

Safety & Compliance

- Strictly follow and enforce all safety requirements and company policies
- Conduct regular inspections, including site and storage area checks, fire extinguisher inspections, and fire drills

Qualifications

- Diploma or degree in a related field (e.g., Business Administration, Project Management, Supply Chain, or equivalent professional experience)
- Demonstrated experience in fast-paced operational coordination environments, such as high-volume dispatch operations, customer support centres, or logistics management
- Previous experience in project coordination, preferably within utilities or a related fast-paced industry
- Proficiency in Microsoft Excel, with strong capability in data management and reporting is required
- Experience leveraging Microsoft Copilot or other AI platforms to streamline workflows and boost productivity is considered a strong asset




- Previous experience or familiarity with field quality assurance (QA) protocols is desirable
- Exceptional communication skills, high attention to detail, and proven ability to manage shifting priorities under pressure

KTI Utility Services is committed to providing a barrier-free environment for our employees, customers, job applicants, and visitors who enter our premises, contact us, or access our information. KTI Utility Services understands the importance of ensuring the full inclusion of all individuals with disabilities by fostering an accessible and welcoming environment for all. As part of our recruitment process, we employ artificial intelligence to evaluate applicants for this role. All candidates are assessed fairly based on their qualifications and relevant skills. Pay: $60,000.00-$65,000.00 per year

Application question(s)

- Are you comfortable working in a fast-paced environment where the vast majority of your day involves handling high-volume inbound phone calls, live dispatch communications, and actively re-assigning field crews on the fly? [Yes / No]
- Do you have solid, practical proficiency in Microsoft Excel (for tracking data, logs, and reporting), alongside a robust readiness to utilize modern digital tools like Microsoft Copilot and AI scheduling agents? [Yes / No]
- Do you have hands-on experience or comfort with operational coordination, logistics, call-centre workflows, or tracking field quality assurance (QA) documentation? [Yes / No]
- Are you fully available to work on-site at our Calgary / Rocky View County office on a Tuesday-through-Saturday schedule (shifts generally falling between 8:00 a.m. and 8:00 p.m., with core team hours from 11:00 a.m. to 7:00 p.m., and Saturdays from 8:00 a.m. to 4:30 p.m.)? [Yes / No]
- Are you seeking a long-term opportunity and comfortable committing to a full-time contract position aligned with our project timeline through August 2030? [Yes / No]

Work Location: In person

📌 Project Coordinator, Dispatch & Field Operations (Calgary)
🏢 KTI (Canada)
📍 Calgary