Job Title: Proofreader & Quality Assurance Specialist Salary: $50,000-60,000 CAD Location: Toronto (Hybrid, 3 mandatory days in office) Department: Creative Reports to: Studio Manager Type: Full-time The Turn Lab is not your typical marketing agency. As consultancy-led problem solvers, we tackle unique challenges with a tailored blend of research, strategy, creative, media and technology. Think of us as a powerhouse marketing lab, fuelled by bold ideas, innovation and the grit that built us from the ground up.

We're proud to be an equal opportunity employer who values diversity, inclusion and a sense of humour - because let's face it, if you're not having fun while solving tough problems, what's the point? We're looking for a Proofreader & Quality Assurance Specialist to join our team and serve as the last line of defence before work goes out the door. You'll sit at the intersection of quality assurance and communications, reviewing client-facing and internal deliverables for accuracy, consistency and clarity, while also lending your writing skills to internal comms needs & some tactical client work.

You'll work closely with creative and account teams to uphold TTL's standards across every touchpoint. Proofreading & Quality Assurance Proofread all client-facing deliverables including ads, decks, reports, social copy and long-form content for spelling, grammar, punctuation and style consistency. Conduct thorough quality checks to verify that creative assets are free from design/production errors, align with approved briefs, brand guidelines and client specifications.

Fact check quotes, claims, names, locations, dates, etc. Flag inconsistencies in naming conventions, dates, URLs, logos, legal dis‐claims and other detail-sensitive elements. Maintain and apply QC styles guides, updating them as needed to reflect evolving standards and client preferences.





Manage the QC stage of the production workflow, ensuring deliverables are reviewed and approved before release. Draft, edit and refine internal communications including team announcements, process documentation, policy updates and all-staff memos. Contribute to internal knowledge-sharing documents, onboarding materials and templates that improve team efficiency.

Support copy writers with client facing tactical writing and covering vacations where needed Partner with creative and account teams throughout the production cycle to catch issues early and provide clear, actionable feedback. Build and maintain checklists and QC templates that streamline the review process across different deliverable types. Participate in post-mortems and quality reviews to identify recurring issues and recommend process improvements. 2-4 years of experience in a proofreading, editorial, QC or communications role, ideally within an agency or fast-paced creative workplace. ~ Demonstrated experience reviewing a wide range of formats including digital ads, print materials, decks and written copy. ~ Experience writing or editing internal communications is a strong asset.

Technical Skills

Proficient in Microsoft Office; comfortable reviewing creative files in PDF format & Figma. Familiarity with project management tools to track QC stages and feedback. Calm under deadline pressure and comfortable pushing back constructively when something isn't ready to ship.

Background in marketing, communications, journalism or a related field.

Experience working with or reviewing bilingual (English/French) content. 15 days of vacation annually (pro-rated). ~ Hybrid work model (3 mandatory in-office days/week). ~ Extra paid stat holidays. ~ A supportive environment where creatives can grow and lead. TTL is an equal opportunity employer dedicated to building an inclusive team.

📌 Proofreader & Quality Assurance Specialist (Toronto)
🏢 the turn lab
📍 Toronto