As one of Canada's leading real estate companies, with properties across North America, we're proud of our history and excited about our future. We are committed to creating lasting value not only for our clients and communities, but for our employees as well. As a fully integrated real estate organization, we offer exposure to a diverse portfolio that includes office, industrial, retail, and multi-suite residential properties across North America.

Our team reflects a wide range of backgrounds, perspectives, and experiences, and we believe that diversity strengthens us. Through innovation, teamwork, and a shared commitment to sustainability, our professionals are empowered to build their careers, contribute meaningfully, and help shape the future of real estate.

We support our people by offering: Our Resident Services Specialists are committed to providing exceptional customer service to all residents and fostering a company culture of a "Great Place to Be". This role acts as a brand ambassador by providing an engaging and memorable experience from the time a resident's lease application is approved to when the resident moves out. Manages concierge style services for residents Communicates with future residents in advance to facilitate a stress-free move-in Follows up with all new residents within 2 days to ensure satisfaction Responds to all resident issues/disputes and ensures resolution Works with the Sales & Marketing and Property Teams to execute all resident events Provides concierge style services for residents where applicable Works with Resident Experience on all resident communications Completes daily site inspections to ensure all property standards are maintained Assist with sales and administration duties as needed Assists with other miscellaneous tasks and responsibilities assigned by management and/or team members.

Degree/diploma and/or an equivalent combination of education and/or experience focused in the hospitality/resident/customer experience industry ~1-3 years working in a customer service/hospitality focused environment A customer service Star with a genuine desire to create an outstanding resident experience Robust computer skills including Microsoft Office (Excel, Word) Self-motivated individual who takes initiative to exceed expectations makes suggestions for improving service standards Ability to speak other languages is considered an asset. Actively championing diversity, equity and inclusion to create an environment of belonging Experience with Yardi would be an asset Exposure to a diverse portfolio of real estate assets across North America. A competitive compensation and benefits package designed to support you and your family.

Support for work-life balance, along with accessible employment practices that meet AODA requirements. Diversity is one of our greatest strengths. At Morguard, we provide equal employment opportunities to all candidates and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other legally protected status.

Morguard is dedicated to maintaining accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please contact Human Resources - our team is here to support you.

📌 Real Estate Services Consultant F/H (Calgary)
🏢 Morguard
📍 Calgary