Receptionist / Customer Service Representative

LINK SUSPENSIONS OF CANADA

OUR PEOPLE ARE THE DIFFERENCE!

Are you a self motivated, organized individual with a passion for customer service and problem solving? Are you looking for a career with a growing company that offers a great work environment? Apply today!

Link Suspensions of Canada, LP is looking for a Receptionist / Customer Service Representative to join our Nisku, AB team! The ideal candidate will have previous customer service with knowledge of ERP systems.

Duties include, but are not limited to the following:

· Answer incoming telephone calls and direct the caller to the appropriate person.

· Greet company visitors and inform the appropriate person of the guest’s arrival.

· Represent LSC in a professional and courteous manner.

· Manage and order office supplies.

· Coordinate with janitorial service to communicate cleaning needs.

· Manage invoices, NSM, or other projects as requested.

· Filing of Production documents.

· Accounts Payable entry into IFS.

· Print and match bank deposits with merchant statements.

· Verify monthly credit card statements.

· Daily interaction and collaboration with external and internal customers, in person, via telephone and electronically.

· Receive and respond to customers first inquiries, ask appropriate information gathering questions and redirect the customer to the team member responsible to assist if necessary.

· Act as a liaison and provide support between Sales, customers and internal departments.

· Communicate internally to ensure that all parties have the information they need to provide the best possible service to the customer or end user.





· Provide shipping details to customers, and track shipments on a regular basis.

· Promote product with customers, educating them with product offerings to promote increased sales.

· Assist with Internal company events.

· Adhere to company policies.

· Be a team player – help out in other departments when time allows.

· Act as a backup for Inside Sales while away on vacation etc.

Education/Experience:

· Minimum 3 years experience in a customer service, inside sales or administrative role.

· Minimum 2 years of experience in a related industry.

· Previous experience with an ERP system.

· Post Secondary education preferred.

· Excellent communication skills, written and verbal.

· Strong commitment to customer satisfaction and proven track record in relationship building.

· Quick learner- ability to learn products.

· Strong Computer skills - MS Office (Excel, Word, Powerpoint), Outlook and able to learn in-house system.

· Experience with IFS considered an asset.

To apply, please submit your resume directly through this posting.

We thank you for your interest in a career with Link Suspensions of Canada. Due to the volume of applications, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $53,000.00-$60,000.00 per year

Advantages

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:
- Nisku, AB: reliably commute or plan to relocate before starting work (required)

Experience:
- Administrative and/or Customer Service: 3 years (required)

Work Location: In person

📌 Receptionist / Customer Service Representative (Nisku)
🏢 Link Suspension of Canada
📍 Nisku