Client Success Manager (Revenue Growth & Client Success) - Remote Position Type: Full-Time, Remote At Pavago, one of our clients is hiring a high-performing Client Success Manager (CSM) to own client relationships, retention, renewals, and revenue growth for a rapidly scaling marketing agency serving roofing and home services businesses across the United States. This is not a traditional customer support role. You’ll take ownership of a portfolio of approximately 50-60 client accounts , guiding each client from onboarding through renewals while identifying opportunities to expand their business.

You’ll partner closely with media buyers, creative teams, and operations, allowing you to focus on client outcomes, strategic conversations, and long-term account growth. If you have the mindset of a closer, enjoy managing client relationships, and are motivated by revenue growth, accountability, and measurable performance, this role is a strong fit. Collect required assets and information for campaign launches.

Establish a strong foundation for long-term client success.

Client Relationship Management

Own a portfolio of approximately 50-60 active client accounts . Build trusted, long-term client relationships. Proactively manage expectations and address concerns before they escalat Account Growth & Renewals Manage your client portfolio like a sales pipeline. Categorize accounts based on health, engagement, and revenue opportunities. Drive client renewals through consistent communication and strong performance.



Service expansion Identify potential risks and reduce client churn proactively.

Creative

Communicate client feedback and opportunities for continuous improvement. You enjoy helping clients grow their businesses. You’re motivated by measurable results and continuous improvement. You thrive in rapid-paced, high-performance environments.

Account Management Customer Success Account Growth

Relationship Management Experience managing a portfolio of client accounts. Strong consultative communication and relationship-building skills. Account expansion Excellent written and verbal English communication. Ability to manage multiple priorities simultaneously. Marketing agencies Digital advertising Home services industry Background in sales, business development, or account expansion.

Experience supporting recurring revenue business models. Familiarity with CRM platforms and customer success software. CRM platforms Microsoft Office Project management tools AI productivity tools (ChatGPT, Claude, Microsoft Copilot, or similar) Update CRM records and account health tracking.

You’ll own the client relationship from onboarding through renewal, ensuring every account receives exceptional service while driving retention, expansion, and long-term revenue growth. Account growth and recurring revenue. High-performance culture with direct mentorship from leadership.

Fully remote work environment.

Senior Client Success Manager

Director of Client Success Spark Hire Intro Video (3-5 minutes) #

📌 (Remote) Client Success Manager (Edmonton)
🏢 Bilinguallink
📍 Edmonton