Direct Service – (OPSEU) Part-Time, Contract (up to 6 months) Crisis Center Staff will support individuals accessing services by providing a psychosocial response in order to promote crisis resolution and empowerment for the individual.

The Crisis Center

Staff will also work collaboratively with individuals to assess and identify their needs and link them to appropriate supports in the community. Depending on the program, supports may be provided in-person, via telephone or virtually; Crisis Services programs support individuals on a walk-in basis at the Mental Health and Addictions Crisis Centre; in the community, via mobile response; via phone, text and web chat, and through intensive, short-term stabilization supports. In order to avoid delays in beginning a position, interested applicants who are in need of a PVSC are encouraged to apply for one as soon as possible.

Consider revitalizing your career and making a difference in your community by joining our team! What you’ll be doing – Starting rate for this role is $27.14 per hour (Level 1 – Direct Service), with a wage differential, based on regulation ($30.01 per hour for Level 1 – Direct Service, Regulated): Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($34.41 per hour for non-regulated, and $37.26 per hour for regulated) When you’ll work – 14 hours bi-weekly; rotating shifts to include days, afternoons, evenings & weekends Your pension plan – Immediately eligible for optional enrollment in the Healthcare of Ontario Pension Plan (HOOPP) Complete mental health and addiction assessments based on theory of crisis management including rapid response to identify:



the impact of psychiatric symptoms on functioning, risk factors related to safety of client and others Provide short-term follow-up support to bridge the gap from referral to engagement with a longer-term support service as needed Advocate as necessary in order to facilitate access to services and supports with the objective of remediating immediate crisis situation Engage emergency services when it is determined that additional intervention is required Assess barriers to successful community living (e.g. treatment options, transportation, finances, etc.) Interact and provide support and assessment in a nonjudgmental fashion and provide care that demonstrates sensitivity to individual diversity (e.g. culture, race, age, sexual orientation, gender, beliefs and values). Provide health teaching and information regarding coping techniques and strategies, e.g. grounding, breathing techniques, self-care, nutrition, sleep hygiene, techniques to enhance overall well-being. 24/7 Reach Out Addiction and Mental Health Crisis Line responsibilities: Provide crisis intervention services and supports on Reach Out via phone, text and web chat.

Establish a therapeutic relationship with individuals accessing Reach Out, and work with individuals to address their immediate concerns. Provide short-term,



psychotherapeutic intervention to assist individuals in gaining insight and improving coping skills within the framework of the crisis model. Perform in a calm, competent and productive manner in an emergency situation acknowledging the individual’s need for privacy and dignity.

Utilize harm reduction principles to identify, reduce and remove risk factors. Assist the individual to identify and connect with personal/natural supports Provide follow-up support and/or check ins to bridge the gap from referral to engagement with a longer-term support service as appropriate Post-secondary education in a relevant field of study e.g. social work, psychology, or a related discipline Minimum of 3-5 years' experience working in mental health Minimum of 2 years' experience in mental health crisis intervention Experience working in a community-based setting; preferably with an established network of service & support resources Training in crisis intervention and crisis resolution, including ASIST First-Aid, CPR & WHMIS Bilingual both official languages, preferred; Legal Notifications: For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services Artificial Intelligence is not currently employed in our recruitment processes We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process. #

📌 Remote Counsellor, Crisis Centre (Toronto)
🏢 Bilinguallink
📍 Toronto