We have helped millions of job seekers get more interviews in 100+ countries. Jobscan’s platform benefits job seekers, employers, universities, and communities. We’re a fast-growing startup. This independence allows us to stay laser-focused on our customers, delivering impactful solutions for job seekers.

Jobscan is building a premium B2B business serving outcome-driven institutions that care deeply about employment results. This is not a script-following, high-volume support role. As a Customer Enablement Specialist, you own the critical bridge between a signed contract and a thriving, fully engaged customer.

You will lead onboarding, deliver live training, and curate educational resources across our university, outplacement, and enterprise partners. This role is ideal for a proactive communicator and educator who excels at driving product adoption, simplifying complex concepts, and guiding partners toward long-term success.

Customer

Onboarding — lead standard onboarding and implementation sessions; deliver live virtual faculty, student, and coach training; run recurring office hours; confirm implementation is complete before handing accounts to the CSM.

Education & Content — own and maintain all customer-facing educational resources (Resume Builder, AI Optimizer, and LinkedIn guides; faculty guides and student assignments; Knowledge Base, video library, FAQs); keep content current as the product evolves.

Customer Marketing

Coordination — coordinate timing and launch of onboarding-phase campaigns and supply CS briefs to Marketing,



which produces the assets (graphics, flyers, campaign production sit with the Marketing team).

Customer

Operations — own onboarding-phase HubSpot updates, meeting summaries, Fireflies AI note management, training schedules, follow-up emails, and resource distribution. (Data & Reporting — track webinar attendance, adoption metrics, and resource utilization, and report training effectiveness to the CS team. (AI Workflows — implement and maintain AI-assisted workflows defined by CS leadership: day-to-day operation, monitoring, minor tweaks, and escalating anything that needs redesign. (What will help you succeed here: ~1–3 years in customer education, training, instructional design, or customer operations. ~ Comfortable facilitating live virtual training with diverse audiences (faculty, students, HR professionals). ~ Working knowledge of CRM tools;

Experience in higher education, career services, or workforce development. basic video production or editing. Competitive salary Fully work from home environment We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment.

If you would like more information about how your data is processed, please contact us. #

📌 Remote Customer Education & Enablement Specialist - Canada (Part-time) (Edmonton)
🏢 Bilinguallink
📍 Edmonton