Position Summary At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long-term care, retirement and congregate living communities, we are committed to enhancing the health of Canadians with unique and complex medication needs. CareRx is looking for a Revicare Customer Relations / AADL Specialist to join our team.

The Revicare Customer Relations

Specialist works to promote the sales of incontinence products and medical supplies and maintains a healthy working relationship with our client base. Reporting directly to the Revicare Manager the Revicare Customer Relations Specialist is responsible for the day-to-day customer relation maintenance, customer service desk and assisting clients, nursing home facilities and pharmacies with their daily incontinence needs. This is a remote role.

Team-oriented Team : Work with colleagues who share a passion for shaping the future of senior care.

Make a Real Impact : Feel fulfilled knowing your work directly benefits others within the communities we serve.

Flexible Benefits : For eligible roles, enjoy flexible medical and dental coverage that fits your needs.

Stability and Growth : Join a well-established Canadian company with a strong foundation for job security and opportunities to grow your career.





Celebrations and Community : From cultural events to team socials and holiday fun — we make time to connect, celebrate and enjoy the moments that bring us together. Take customers’ orders and answer customer inquiries over the phone, email, and fax. Investigate customer issues and concerns related to incontinence and the Alberta Aids to Daily Living program (AADL).

Assist with product selection for incontinence, catheter supplies amount other medical supplies. Familiar with the use of e-commerce website Process billing through Kroll software and ensure timely delivery of products. Review AADL authorization claims.

Technical

Competencies ~ Kroll system experiences an asset ~ Competency with Microsoft Office software ~3CX phone system ~ Ability to manage email at a highly proficient level in terms of response time and content. ~ Customer service oriented. Ability to handle customer inquiries and elevate as needed. This is a remote role and follows a five-day workweek.

This is an 18 month contract position. All applicants must successfully pass satisfactory background screening which can include depending on role, Criminal Record Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration and Referencing.

📌 Remote Customer Relations Specialist / AADL Specialist - Western Canada Remote - 18 Month Contract (Moncton)
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📍 Moncton