Location: Remote (Canada) - we welcome applicants from across the country Salary Range: $75,000 - $85,000 CAD, based on experience Work Hours: Monday to Friday, core hours with flexibility by region Reports To: Manager of Canadian Operations We're looking for a Customs Operations Supervisor to lead the Canadian Release Team at A & A Customs Brokers. As we shift into an increasingly tech-enabled environment, this role is critical to maintaining high performance while driving efficiency, accountability, and excellent client outcomes. The ideal candidate is as comfortable solving operational issues as they are coaching team members, managing service quality, and working with industry systems like ITMr4 and Candata alongside modern AI-powered document processing tools.

Collaborate closely with the Manager of Canadian Operations on team planning, performance management, and service standards. Serve as the first point of escalation for customs or service delivery concerns. Drive release performance against SLA targets - investigate misses, distinguish internal readiness gaps from regulator delays, and report on trends before they affect clients. coach team members with a focus on continuous improvement.

Help integrate and optimize automation tools,



including AI-supported document processing. Be available after hours as needed to support urgent matters. 5+ years of experience in Canadian customs release operations or a related field. ~ Strong analytical and data skills - able to work through transaction-level data (Excel or reporting tools) to identify trends, root causes, and improvement opportunities. ~ Strong communication, coaching, and organizational skills. ~ Ability to work in a fast-paced, remote workplace and adapt to evolving workflows. ~ Familiarity with ITMr4 and Candata is an asset. ~ Experience with AI-driven document processing tools is an asset. You treat a missed release as a puzzle, not a fire drill - you dig until you find the root cause, then fix the process so it doesn't recur.

You do your best work remotely – managing your own time and staying close to the team without needing a desk beside them. A & A Customs Brokers is a growing, remote-first customs brokerage moving quickly into AI-enabled operations. We welcome and encourage applications from all candidates regardless of ethnicity, race, religious beliefs, disability, age, gender identity, or sexual orientation.

📌 Remote Customs Operations Supervisor - Canadian Release Team (Toronto)
🏢 Bilinguallink
📍 Toronto