We are seeking an experienced, Canada-based Customer Success professional to join our growing international team. As an Enterprise Customer Success Manager (ENT CSM), you will guide customers through their post-sales journey, ensuring long-term success, value realization, and growth with our solutions. In this role, you will own a portfolio of strategic global Enterprise accounts, building strong relationships and driving onboarding, adoption, retention, renewals, and expansion.

You will collaborate closely with international Sales partners and cross-functional teams to deliver exceptional customer experiences and uncover growth opportunities. Manage a portfolio of approximately 50 high-value global Enterprise accounts Own the full customer lifecycle from onboarding through engagement, renewal, and expansion Lead complex renewal processes, negotiating commercial terms to maximize net revenue retention Proactively drive product adoption and customer satisfaction while mitigating churn risk Identify and support account growth opportunities in partnership with Sales Develop and execute quarterly account plans for prioritized strategic customers Partner cross-functionally with Sales, Product, Legal, Finance,



Marketing, Support, and Operations Advocate for international customers internally, sharing feedback and resolving challenges Drive customer advocacy initiatives such as case studies, references, and partnerships Participate in enablement programs, special projects, and other initiatives as needed 8+ years in customer-facing roles such as Customer Success, Account Management, or Sales Robust understanding of Customer Success best practices and lifecycle management Experience managing a strategic portfolio of 50+ accounts Proven success leading renewals and complex commercial negotiations Customer-first mindset with the ability to translate business needs into product value Experience building executive-level stakeholder relationships Excellent critical thinking, discovery, and commercial acumen 2+ years of experience using Salesforce or similar CRM tools Experience managing international or non-North American customers Experience in a remote-first or distributed work environment Bachelor’s degree or equivalent practical experience #

📌 Remote Enterprise Customer Success Manager (Calgary)
🏢 Bilinguallink
📍 Calgary