About Us: Zensurance is redefining commercial insurance for Canadian businesses. As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.

If you’re looking to build something meaningful in a quick-growing, customer-focused company, we’d love to hear from you! We are looking for an IT Systems Administrator to join our growing IT team! Reporting to the Associate Director, IT, the Systems Administrator’s primary focus is to help deliver project initiatives spanning the configuration, maintenance, and deployment of IT systems, with a strong emphasis on automation, scalability, and security.

A working knowledge of APIs and automation tooling is central to the role, as much of the work involves eliminating manual processes and building scalable, repeatable solutions. Just as important is the ability to partner with the business: understanding what teams are actually trying to accomplish and translating those asks into practical technical solutions. This is a remote‑first role within Canada.

Administer IT software and services, including but not limited to JumpCloud, Google Workspace (Enterprise), Slack, Zoom, and Confluence/Jira. Configure and maintain identity and access for third‑party tools and services, including but not limited to Salesforce, Zendesk, RingCentral, and M365. Research, plan, communicate, and implement IT initiatives such as new services or tooling migrations.

Support business requests by understanding stakeholder needs and translating them into effective technical solutions.

Provide

Tier 2 support to the business and help manage the IT queue as required, analyzing root causes, assessing the impact of issues,



owning problems through to resolution, and escalating to senior team members as needed. Develop both technical and user‑friendly policies and procedures. 3+ years of experience working within IT infrastructure or IT support. ~ University degree or college diploma in a recognized technical, vocational, or academic program, or equivalent work experience. ~ Hands‑on experience with centralized IAM and software management tools, as well as IT support systems such as Jira Service Management. ~ Hands‑on experience with JumpCloud (or Okta), Google Workspace (Enterprise), Office 365, Salesforce. ~ Experience using data‑driven approaches and metrics to define priorities, translating stakeholder expectations into technical requirements, and facilitating implementation and feature delivery across an organization. ~ Nice to Have: experience with agile workflows and project management methodologies. $The salary range for this role is $75,000 to $90,000, not including the annual discretionary bonus and any additional performance‑based incentives. the skills, education, training, credentials and experience of the candidate; As part of our comprehensive compensation and benefits program, employees may also be eligible for performance‑based case incentive awards. That’s why we offer a flexible, people‑first work environment designed to support your well‑being, growth, and success.





Remote‑first setup for added flexibility Home office allowance to create a comfortable workspace Top‑tier tech: “Office in a box” with all necessary tech equipment Half days before public holidays: Enjoy half days before long weekends Flexible health and dental plans for families, including mental health support Health & personal spending accounts to invest in wellness your way Parental leave top‑up, because family comes first Education assistance reimbursement for courses, conferences, books, and memberships Virtual & in‑person team‑building events to strengthen our culture We’re building something special. Business is hard work, but insurance doesn’t have to be! We empower business owners with simple, tech‑driven insurance solutions through our online platform.

AI Tools and Your Interview We know AI is a valuable tool, and you’re welcome to use it to prepare for your interview. However, please don’t use AI assistants during the live interview itself. We want to have an authentic conversation with you, and using AI during the interview could affect our evaluation of your suitability for the role.

Just so you know, we use an AI scribe to help us take notes and review interviews, ensuring a fair and clear process. Diversity & Inclusion Zensurance celebrates diversity and is committed to creating an inclusive environment. If you need support, let us know, we’re here to help.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us. #

📌 Remote IT Systems Administrator (Remote First) (Edmonton)
🏢 Bilinguallink
📍 Edmonton