Elevate your career working 100% remotely with Present as a Level 2 IT Support Technician. Enjoy a 4-day work week while being part of a collaborative technical support team. Present is expanding its managed services and seeks a Level 2 technician to join its supportive remote team.
Your role will center on responding to customer support requests and diagnosing various IT issues. You will also manage ticket follow-ups efficiently and contribute to process optimization within the team. Key Responsibilities:
- Respond swiftly to customer technical support requests
- Diagnose and resolve IT issues for clients
- Qualify incidents and escalate as needed
- Ensure timely completion of support tickets
- Participate in process optimization initiatives
Requirements:
- One year of experience in a technical support role
- Knowledge of networking and virtualization technologies
- Familiarity with Windows and Linux operating systems
- Fluency in French and English
- Strong communication and resourcefulness skills
Be a key player in a dynamic IT setting at Present and enhance your technical expertise remotely.
📌 Remote Level 2 IT Support Technician (Winnipeg)
🏢 Present
📍 Winnipeg
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