At Northern, we thrive at the intersection of technology, marketing, and analytics. Since our founding in 2015, Northern has grown into a team of 200+ digital experts, receiving multiple recognitions in employee engagement from Great Place to Work® Canada, including Best Workplaces™ for Inclusion, Women, Mental Health, Hybrid Work, and more. We are currently seeking a highly motivated Senior Account Manager to join our Account Management team, and serve as the digital transformation lead and trusted strategic partner for a diverse portfolio of enterprise clients across commercial (retail, professional services, manufacturing, pharma, finance) and public sectors (government and adjacent, healthcare, higher education, nonprofit).

You’ll lead end-to-end strategic account management: build and manage C‑suite relationships, run QBRs/ABRs, create data-driven account plans and forecasts, and shape complex solutions through discovery, scoping, proposals/SOWs, RFPs, pricing, and negotiations. You’ll also partner across cross-functional teams to align priorities, manage dependencies and risks, and deliver roadmap milestones on time and on budget—driving measurable outcomes. Our ideal candidate thrives in a fast-paced consulting environment, is proactive and commercially minded, and brings executive presence, strategic thinking, and actionable insight to every conversation. the ability to quickly learn and advise on evolving digital ecosystems is essential.

You’ll onboard new clients, expand existing relationships, and collaborate closely with PMO, Delivery, Sales, and partner alliances to accelerate client growth and digital maturity. Full‑time remote is available nationally.

Our Connected Workplace

Program gives you the option to choose a remote, hybrid, or in-office workspace! (Benefits plan, including a Health Spending Account Wellness Program & LifeWorks EAP Profit-Sharing Performance Bonuses Delicious Meals & Company Social Events Referral Bonus Program Flexible work setting – so you can work where & when you work best Allowance to help set up home office Serve as the client’s digital transformation lead and trusted strategic partner—owning the multi‑year roadmap, value realization, governance, and executive alignment.

Own account growth and P&L; outcomes:



drive YoY revenue expansion via retention, renewals, upsell/cross‑sell, new solution adoption, and expanded services; build data‑driven account plans, pipeline, and forecasts. Build and manage executive stakeholder relationships; lead strategic conversations and position Northern as a long‑term transformation partner vs. translate insights into initiatives that advance digital maturity and measurable business outcomes.

Lead solution shaping and commercial negotiations: discovery, scoping, proposals/SOWs, pricing, contracting; Partner across cross‑functional teams to align priorities, manage dependencies and risks, and deliver roadmap milestones on time and on budget—driving measurable outcomes. Provide subject matter expertise on large‑scale or complex projects, advocating for best‑fit solutions and guiding clients through technical decisions. Partner with business development on pre‑sales enablement, client education, use cases, and solution positioning.

Mentor colleagues, share best practices, and foster a collaborative, high‑performance team culture. 6+ years of consultative sales, business development, or revenue‑focused account management in an integrated marketing, digital, or creative agency. ~ Consistent success growing existing client relationships and meeting/exceeding revenue targets through strategic account management. ~ Familiarity with Adobe Experience Manager/Adobe Commerce, Drupal, and WordPress ~ Degree in marketing, communications, advertising, PR, or business, or commensurate experience with measurable results in strategic account management and revenue growth. ~ Track record managing client relationships across commercial (retail, professional services, manufacturing, pharmaceuticals, finance) and public service (government and government‑adjacent, healthcare, higher education, nonprofit) sectors. ~ Experience leading strategic account planning,



executive stakeholder engagement, and QBR/ABR presentations. ~ Ability to manage complex projects, budgets, and client expectations with professionalism. ~ Skilled in leading persuasive pitch presentations, contract negotiations, and RFP responses;

Experience delivering and supporting digital marketing and analytics solutions that drive measurable business results. ~ Excellent relationship management skills, with strong listening, empathy, and clear communication. ~ Ability to travel within North America; valid passport required. Work on exciting analytics projects with leading brands. Hybrid work environment with flexibility to balance remote and in‑office collaboration.

This role has a target salary range of $80,000 – $110,000 CAD, with final compensation determined based on a number of factors, including but not limited to relevant skills and experience, depth of role‑related expertise, years of directly applicable experience, internal equity, and market alignment for the role. In addition to base salary, we offer a comprehensive total rewards package, which may include health & dental benefits, RRSP matching, Profit Sharing, and many additional perks. Equity and Diversity Northern welcomes applications from all qualified individuals and is dedicated to fostering a culture of inclusivity, employment equity, and diversity in the workplace.

We encourage candidates from all backgrounds to apply, including but not limited to members of visible minorities, Indigenous peoples, individuals with diverse abilities, and those of all gender identities and expressions. Accommodations are available at every stage of the hiring process. If you require support or adjustments to participate fully, please let us know when you apply, and we will work with you to meet your needs.

Northern uses AI tools to support parts of the hiring process, such as drafting interview questions and organizing candidate information. You’ll work alongside a team of 200+ digital experts at one of Canada’s Best Workplaces™ for Inclusion, Women, Mental Health, Hybrid Work, and more. We’re intentional about growth, collaboration, and creating meaningful digital experiences that move our clients forward. #

📌 Remote Senior Account Manager (Ottawa)
🏢 Bilinguallink
📍 Ottawa