We’re an industry-leading health technology company on a mission to help people get better. Make it easier for practitioners to access the products they trust so they can deliver better care. That single idea grew into a platform that powers every part of care.

Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment. We build tools that make care smarter and more human.

Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better. Bring your ideas, your grit, and your care for people.

Join us and shape the future of care.

Customer

Experience is one of the clearest signals we have into how practitioners and patients experience Fullscript. Fullscript is looking for a Senior Customer Insights Analyst who can turn complex customer data into business insight that shapes CX strategy, product decisions, and operational priorities. In this role, you’ll work across support data, product behavior, customer feedback, and voice‑of‑customer signals to identify what is working, what is breaking, and where Fullscript should focus next.

You’ll define what needs to be understood, translate ambiguous problems into structured analysis, and deliver explicit recommendations to senior leaders. Reporting to the VP, Customer Experience, you’ll partner closely with Product, Data, Engineering, Support,



and Operations to turn customer insight into action. Synthesize complex data across support, product usage, customer behavior, VOC, and operational workflows.

Identify systemic risks and opportunities across the practitioner and patient journey, not just isolated issues. Translate ambiguous business questions into structured analysis, clear findings, and recommended actions. Work directly with modern data warehouses.

Use AI‑assisted tools to accelerate insight discovery, anomaly detection, and qualitative signal extraction. Build executive‑ready narratives that connect customer impact, root cause, opportunity size, and business trade‑offs. 8+ years of experience in analytics, customer insights, product analytics, business intelligence, or data strategy. ~ Strong SQL skills and hands‑on experience with modern cloud data warehouse tools such as Snowflake, BigQuery, Redshift, or similar tools. ~ Proven ability to use data to influence business decisions, not just produce reports. ~ Strong analytical judgment, including the ability to interpret messy or incomplete data in context. ~ Bonus if you have Experience in healthcare technology, digital health, SaaS, marketplaces, e‑commerce, or regulated environments.

Experience building or evolving a voice‑of‑customer program.





Experience analyzing unstructured feedback, support tickets, call transcripts, surveys, or product comments.

Experience using AI‑assisted analysis for text synthesis, clustering, anomaly detection, or workflow automation. Familiarity with experimentation, causal inference, cohort analysis, segmentation, or predictive modeling.

Experience influencing product roadmaps, CX strategy, or operational planning through insights. 90,000 to $115,000 CAD Remote‑first flexibility to work where you work best, with Ottawa, Toronto, or Calgary preferred for this role. Flexible PTO and competitive pay, because work‑life balance matters Fullscript discounts to save on high‑quality wellness products Continuous learning opportunities to grow your skills and career Fullscript shares salary ranges to support transparency and help candidates make informed decisions. We review pay regularly to stay aligned with market data and internal equity.

Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. Accommodations are available upon request at [emailprotected] All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws. We use AI tools to support parts of the hiring process, including screening and reviewing responses. fullscript on YouTube We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

If you would like more information about how your data is processed, please contact us. #

📌 Remote Senior Customer Insights Analyst (Winnipeg)
🏢 Bilinguallink
📍 Winnipeg