Who We Are Jolera offers MSPs &

• IT solution providers next‑generation managed services, enabling them to create world‑class experiences for their clients. Our award‑winning solutions are built on over 20 years of experience servicing businesses worldwide. We’ve transformed hundreds of MSPs & solution providers globally through our collection of tenured experts, delivering an elevated managed service experience tailored to each partner’s unique business needs. We are looking for a Senior ServiceNow Consultant who is far more than a platform administrator. This is a strategic, customer‑facing role that sits at the intersection of deep technical expertise, hands‑on development, and trusted advisory. You will serve as a subject matter expert (SME) across the full ServiceNow platform, owning complex implementations, guiding enterprise clients, and delivering solutions that drive measurable business outcomes. This role is ideally suited for a seasoned professional with a background in MSP or GSI environments who thrives in a fast‑paced, multi‑customer setting and can seamlessly shift between technical solutioning, platform development, and executive‑level stakeholder engagement. Act as the primary ServiceNow SME and trusted advisor for internal teams and external enterprise clients Lead platform strategy conversations, translating complex business challenges into scalable ServiceNow solutions Conduct platform health assessments, maturity reviews, and roadmap planning sessions with customers Drive adoption of ServiceNow best practices and governance standards across all engagements Present technical architectures, recommendations, and project outcomes to executive and C‑suite stakeholders Consulting &

• Customer Engagement Serve as the face of ServiceNow expertise in pre‑sales, discovery, and ongoing delivery engagements Facilitate workshops, requirements‑gathering sessions,



and solution design discussions with customers Build and maintain strong client relationships, acting as a long‑term strategic partner rather than a transactional vendor Own customer satisfaction and escalation management from a technical perspective Development &

• Technical Delivery Architect, develop, and deliver enterprise‑grade ServiceNow solutions, including: Lead end‑to‑end implementation projects from discovery through go‑live and hypercare Own and govern update sets, release management, and deployment pipelines across environments Maintain deep ownership of the ServiceNow platform, including: Instance health, upgrades, patching, and performance optimization Data management, import sets, and transform maps Administer and support the ServiceNow TPSM (Third‑Party Service Management) instance with an emphasis on Domain Separation and multi‑tenant configurations Ensure platform security, compliance, and alignment with ServiceNow architectural best practices Design and maintain domain-separated workflows and data models in a multi‑tenant TPSM environment Ensure alignment between platform configuration and contracted service delivery obligations Mentor junior administrators and developers, fostering a culture of learning and technical excellence Define technical requirements, review deliverables,



and ensure quality standards are met when coordinating with third‑party ServiceNow development partners 5+ years of hands‑on ServiceNow experience spanning both administration and development ~ Demonstrated track record as a customer‑facing consultant or technical lead in an MSP, GSI, or service provider environment ~ Expert‑level proficiency in ServiceNow development: JavaScript, Business Rules, Client Scripts, Script Includes, Flow Designer, and REST/SOAP APIs ~ Experience leading full‑lifecycle ServiceNow implementations from requirements through go‑live ~ Proven ability to present complex technical concepts to non‑technical executive audiences ~ Exceptional written and verbal communication skills with a customer‑first mindset ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) — ITSM, HRSD, CSM, or equivalent ServiceNow Certified Technology Architect (CTA) ITIL Foundation v4 or higher Experience with ServiceNow Now Assist / AI capabilities and the Now Platform AI roadmap Familiarity with Agile/Scrum project delivery models Jira, Azure DevOps, Salesforce, Microsoft 365) and integration patterns Technical Excellence Deep ServiceNow platform and architecture knowledge Solid JavaScript and scripting fundamentals Customer &

• Communication Executive‑level stakeholder communication Trusted advisor mindset and relationship building End‑to‑end project ownership and accountability Agile delivery and iterative problem‑solving Managing competing priorities across client accounts 2 days remote, 3 days in‑office Final salary will be determined based on geographic location, relevant experience, and local market benchmarks within Canada. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law. #

📌 Remote ServiceNow Senior Consultant (Repentigny)
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📍 Repentigny