Under the supervision of the General Manager, the Store Manager at MCL is responsible for ensuring the effective execution of operational strategies, overseeing daily activities, and leading teams to deliver exceptional customer service and business results.

Management

Ensure the effective on-the-ground execution of decisions and strategies established by senior management

- Integrate these strategies into daily operations
- Monitor, measure, and report performance results on a regular basis
- Customer Service Drive continuous improvement in customer service and operations
- Manage and resolve customer issues thoroughly and efficiently
- Coaching & Team Leadership Take immediate action on any situation posing a business risk
- Keep management informed and proactively propose solutions
- Ensure continuous training and communication with staff to maintain excellence in customer service
- Monitor team performance and ensure proper use of available tools
- Monitor inventory levels and take appropriate actions regarding replenishment
- Ensure accuracy and integrity of inventory data in collaboration with the Purchasing department




- Enforce company policies and procedures and manage exceptions
- Strong knowledge of the industry (construction materials/hardware); ~ Excellent customer service mindset; ~ Strong focus on continuous improvement and problem-solving; ~ Ability to work autonomously within company policies; ~ Ability to manage multiple priorities and adapt to unexpected situations; ~ 3 to 5 years of experience in a related field, including at least 2 years in a management or coordination role; ~ Strong stress management skills and valuable physical condition
- Management Ensure the effective on-the-ground execution of decisions and strategies established by senior management
- Integrate these strategies into daily operations
- Monitor, measure, and report performance results on a regular basis
- Customer Service Drive continuous improvement in customer service and operations
- Manage and resolve customer issues thoroughly and efficiently
- Coaching & Team Leadership Take immediate action on any situation posing a business risk
- Keep management informed and proactively propose solutions;

📌 Responsable Opérationnel / Manager F/H (Waterville)
🏢 Matériaux de Construction Létourneau
📍 Waterville