Revenue Manager

Nita Lake Lodge Resort & Spa | Whistler, BC

Full-Time | Year-Round

Nita Lake Lodge is seeking an experienced Revenue Manager to lead our rooms revenue strategy and Reservations function at our luxury boutique resort in Whistler.

This is a key role for someone who combines strong analytical capability with sound business judgment and the confidence to turn data into action. You’ll own pricing, forecasting, inventory and distribution strategy, continually assessing demand and making timely decisions to maximize occupancy, ADR, RevPAR and overall room profitability.

Reporting to the Hotel Manager, you’ll also lead our Reservations team and work closely with Sales, Marketing, Front Office and other resort departments to ensure our commercial strategy translates into strong results and an exceptional guest experience.

What You'll Do

- Own the property's rooms revenue strategy and day-to-day pricing decisions across dates, suite categories, segments and channels
- Analyze booking pace, pickup, lead times, cancellations, market demand, seasonal patterns, competitor positioning and special events to identify opportunities and respond to changes in demand
- Prepare weekly, monthly and rolling forecasts for occupancy, ADR, RevPAR, room nights and room revenue
- Lead preparation of the annual rooms revenue budget in collaboration with the Hotel Manager
- Manage rates, packages, promotions, length-of-stay requirements, availability controls and other revenue strategies
- Evaluate group opportunities, including pricing, total value and displacement, and partner with Sales and Events on group strategy
- Manage room inventory, distribution channels, rate plans and restrictions while maintaining rate and availability integrity
- Monitor channel mix, commissions, acquisition costs, direct booking performance and the value of OTA,



wholesale and travel trade business
- Prepare revenue reporting, identify performance opportunities and present clear recommendations to senior leadership
- Lead and develop the Reservations team, including scheduling, labour management, recruitment, training, coaching and performance management
- Establish strong reservations standards for conversion, response times, booking accuracy, upselling and guest service
- Work cross-functionally with Sales, Marketing, Front Office, Housekeeping, Food & Beverage, Spa and other resort teams to identify opportunities to grow rooms and total resort revenue
- Ensure revenue, reservations and distribution systems are accurately configured and effectively utilized

What We Offer

- Competitive compensation based on experience
- KPI-based incentive bonus tied to established performance objectives
- Extended health and dental benefits for eligible employees
- Wellness and lifestyle advantages for eligible employees
- Whistler Blackcomb Spirit Pass financing for eligible employees
- Staff meals and food & beverage discounts
- Discounts across Nita Lake Lodge Resort & Spa
- Professional development and leadership growth opportunities
- The opportunity to have a meaningful impact on the commercial strategy of an independent luxury resort
- The opportunity to live, work and play in Whistler, BC

What You Bring

- Previous hotel revenue management experience is required
- Demonstrated experience with pricing, forecasting,



inventory management, distribution and revenue analysis
- Strong understanding of hotel performance metrics, including occupancy, ADR and RevPAR
- Experience working with PMS, CRS, RMS, and CRM
- Strong analytical skills with the ability to interpret data, identify opportunities and make confident commercial decisions
- Previous leadership experience with the ability to coach, develop and hold a team accountable
- Strong understanding of group pricing and displacement analysis
- Excellent communication skills with the ability to clearly present revenue performance, recommendations and strategy
- Highly organized, detail-oriented and comfortable balancing strategic priorities with day-to-day operational decisions
- Experience in an independent, luxury or resort hotel environment is considered a robust asset

If you're an experienced hotel revenue professional who enjoys combining strategy, analytics and leadership, and you're ready to take ownership of revenue performance at an independent Whistler resort—we'd love to hear from you. Pay: $80,000.00-$88,000.00 per year

Benefits

- Company events
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Wellness program

Application question(s):
- Do you have secure housing in the Whistler area for the next 12 months?
- How many years of hotel revenue management experience do you have?
- Which hotel revenue and reservations systems have you worked with? Please include any experience with PMS, RMS, booking engines and channel management systems.
- Please briefly describe your experience managing hotel pricing, forecasting, inventory and distribution strategy.
- How many years of experience do you have leading or managing a team?

Work Location: In person

📌 Revenue Manager (Whistler)
🏢 Nita Lake Lodge
📍 Whistler