RGI Housing and Administrative Coordinator Full Time Administration Etobicoke, ON, CA Job Posting: RGI Housing and Administrative Coordinator (Full-time, On-site) The new Wardlaw Residences is building its team in preparation for opening in November with the goal of staggered move-ins throughout December 2026. The Housing and Administrative Coordinator is responsible for administering Rent-Geared-to-Income ("RGI") and subsidized housing processes, ensuring ongoing tenant eligibility, maintaining accurate tenant records and supporting compliance with applicable housing regulations and organizational policies. The position serves as the primary administrative contact for tenant eligibility reviews, income verification, annual and interim assessments, file audits and housing documentation.

Working closely with the General Manager, program staff, tenants, and relevant City of Toronto housing partners, the Coordinator ensures that RGI households are appropriately assessed, verified, documented, and maintained in accordance with applicable legislation, City of Toronto requirements, local rules and Wardlaw Residence policies. The Coordinator will also oversee the day-to-day administration of tenant rent, including rent calculations, rent collection, arrear monitoring, payment arrangements, rent adjustments, and related reporting. This position requires high level of accuracy, confidentiality, organization, attention to details, ability to work respectfully with a diverse population of youth, seniors, newcomers and individuals experiencing housing instability If you have a disability that needs to be accommodated in order to participate in the hiring process or employment, please let us know so we can work to make the appropriate accommodations.

Title: RGI Housing and Administrative Coordinator Job Type: Full-time hours: 40 hours per week, on-site, Monday -Friday 9-5, Etobicoke, ON 55,000, paid time off, health and dental benefits, RRSP Matching Program Wardlaw Residences, commonly referred to as "Wardlaw," is a new mixed-tenant supportive housing residence comprising of 51 units, 15 of which are barrier-free, across four storeys. Wardlaw was created as a "made-in-Rexdale" solution to the housing crisis in the Rexdale community. Approximately half of Wardlaw's tenants are seniors.

The remaining residents include youth aged 18 to 24, adults, and newcomers of various ages.



All tenants have experienced homelessness and have typically transitioned from shelters or unsheltered living situations before moving into Wardlaw. Many residents, particularly seniors and those with complex support needs, may consider Wardlaw their permanent home.

For others, Wardlaw provides stable, long-term housing until they are ready to transition to the next stage of their lives. Programming will provide individualized supports that promote housing stability, independence, dignity and meaningful community connection. Supports include case management, housing stabilization. resident engagement, life-skills development, community programming and connections to health, social, employment and other community services tailored to each resident's unique needs, goals and circumstances.

Our goal is simple: to provide safe housing, meaningful support and opportunities for every resident to thrive with dignity, choice, connection and independence. RGI Administration and Eligibility Reviews Administer Rent-Geared-to-Income (RGI) eligibility processes in accordance with applicable legislation, municipal guidelines, and organizational policies. Conduct annual and interim tenant eligibility reviews.

Review and verify income, assets, household composition, residency status, and supporting documentation. Calculate and process rent adjustments based on verified income information. Ensure tenants meet ongoing eligibility requirements for subsidized housing.

Ensure all required documents are collected, updated, and filed in accordance with regulatory requirements. Conduct regular file audits to ensure compliance with RGI policies and program requirements. Prepare reports and documentation for internal reviews, audits, and inspections.

Ensure data accuracy within housing management databases and record-keeping systems.

Administrative Support

Receive, review, and process tenant forms, applications, agreements and supporting documentation. Collect security deposits, rent payments and reconcile account discrepancies. Generate correspondence, letters, notices, and reports related to housing administration.

Maintain databases, spreadsheets,



and tracking systems for tenant information, waitlists and housing records. Assist with data entry, filing, scanning, and document management. Support the preparation of monthly, quarterly, and annual administrative reports.

Tenant

Communication and Customer Service Provide information regarding RGI policies, annual review processes, and subsidy requirements. Compliance and Regulatory Requirements Ensure compliance with all applicable RGI regulations, housing legislation, municipal requirements, and organizational policies. Maintain knowledge of changes to housing legislation, RGI rules, eligibility requirements, and housing subsidy programs.

Support organizational readiness for audits, file reviews, and compliance inspections. Monitor subsidy administration practices to ensure consistency and accuracy. Maintain confidentiality and privacy in accordance with applicable legislation and organizational policies.

Diploma or degree in Business Administration, Accounting, Office Administration, Public Administration, Housing Administration, Social Services Administration, or a related field. Minimum 2 years of financial administrative experience in housing, property management, social housing, non-profit housing, or a related setting.

Experience administering Rent-Geared-to-Income (RGI) programs or subsidy-based housing is strongly preferred.

Experience working with housing databases and administrative systems is an asset. Knowledge of Rent-Geared-to-Income (RGI) regulations and housing subsidy programs. Strong understanding of Housing First and Supportive Housing principles.

Ontario

Works, Ontario Disability Support Program (ODSP), CPP, OAS pensions, Employment Insurance and other applicable benefits Excellent organizational, data management, and record-keeping skills. Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and database systems. Strong computer proficiency and database management systems Ability to interpret policies, procedures, and regulatory requirements.

Office-based position within a supporting housing residence. ~ Frequent interaction with residents experiencing homelessness, mental health challenges. 4-storey building with one elevator and 2 sets of stairs ~ On-site, in-person role ~ Possible conflict and rude or challenging behavior from residents ~ Manual dexterity required to use desktop computer and peripherals ~

📌 RGI Housing and Administrative Coordinator (Toronto)
🏢 Youth Without Shelter
📍 Toronto