Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

GUEST SERVICES AGENT

About Us:

Revelstoke Mountain Resort (RMR) is a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for big mountain riding, legendary powder and an authentic Canadian resort town.

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As a Winter Guest Services Agent at Revelstoke Mountain Resort, you play a key role in delivering a seamless, personalized and memorable mountain experience from arrival to departure. You are often the first and last interaction our guests have and you set the tone for their visit. The role includes both indoor and outdoor responsibilities, requiring flexibility, professionalism, and a strong understanding of daily operations.

Guest Services Agents work in a fast-paced, high-volume setting and must be able to manage changing operational needs while maintaining a positive, guest-focused approach.

Key Responsibilities:

- Deliver warm, authentic, and knowledgeable service that reflects our Guest Obsessed culture.
- Welcome guests and provide support throughout their visit, ensuring a seamless experience from arrival to departure
- Respond to guest inquiries and resolve guest service issues in a professional and timely manner
- Maintain strong knowledge of our POS system, products, promotions, policies, and activity offerings
- Stay informed on daily operational updates, including weather, trail conditions, lift status, events, and mountain activities
- Confidently guide guests to ensure they are prepared for a safe and successful day on the mountain
- Process guest transactions accurately, including cash handling and POS operations




- Monitor lift access points and scan passes with attention and awareness to prevent misuse and fraudulent activity
- Support guest flow and maintain a welcoming, organized, and efficient environment
- Manage long guest lineups and high customer demand during peak operating periods while maintaining professionalism and excellent service standards
- Perform general cleaning duties
- Complete additional duties as required

Qualifications & Skills:

- Work eligibility in Canada – can provide work permit and SIN documentation
- Previous experience in guest service and/or the ski industry preferred
- Excellent communication and interpersonal skills
- Strong customer service skills with the ability to handle challenging guest interactions professionally
- Ability to work effectively in a fast-paced, high-volume environment while remaining organized and attentive to detail
- Ability to manage changing priorities and fluctuating guest volumes with a positive and adaptable approach
- Cash handling experience
- Basic computer skills, including Microsoft Office
- Sales skills
- Team player with a mature, enthusiastic and guest service-oriented attitude
- Ability to work outside in all weather conditions
- Passion for the mountains, guest service, and the Revelstoke experience
- Fluency in English, second languages are an asset.

Benefits:

- Free Winter Season pass
- Discounted lift tickets for friends and family
- Discounts at the resort’s restaurants, retail, rental, repairs outlets including pro deals.
- Free or discounted lift tickets at many other resorts
- Discounts at Sutton and Sandman hotels (employee and friends/family)
- Additional Northland Properties discounts via a Perks program with other vendors

Disclaimer: The above statements are intended to describe the general nature and level of work being performed.



They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Please note that due to the high volume of applications we receive, only candidates selected for an interview will be contacted.

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email [email protected].

NPC takes seriously its obligations under the Human Rights Code

📌 RMR Winter 26-27 - Guest Service Agent (Revelstoke)
🏢 Revelstoke Mountain Resort
📍 Revelstoke