**Salary plus commission.

About Sunrise Kitchens Ltd

Sunrise Kitchens “A brand that delivers efficient designs & excellent service.”

Our passion for manufacturing cabinetry began in 1983 and since then we have been serving our customers with quality products and efficient service. We are committed to provide customers with our finest materials, superior craftsmanship, technical precision, and high-quality designs.

Summary of Position The Sales & Project Support Coordinator is the first point of contact at reception and supports walk-in single-family clients, the Accounts team, and office team. This role welcomes clients, identifies their cabinetry needs, supports sales inquiries and follow-up, and coordinates project information to help work progress smoothly. The position also directs phone calls and provides day-to-day administrative support, ensuring internal and external inquiries are addressed promptly and professionally.

Duties and Responsibilities

Single Family Sales and Client Support

- Welcome walk-in single-family clients, including homeowners, builders, and contractors, and gather their contact details, project scope, requirements, and anticipated timelines.
- Introduce cabinetry products, finishes, samples, and available services, and help clients understand the next steps in the sales process.
- Assist with preparing and sending quotations, proposals, and sales documents using approved information and pricing; obtain required approvals before communicating commitments.
- Follow up on inquiries, quotations, and outstanding client information, maintain accurate records of sales opportunities in the CRM database.

Project Coordination Support
- Assist the Accounts team by collecting, organizing, and recording project information, client communications, decisions, and approvals in the company database.
- Create and maintain project files, client binders,



and supporting documents; file and forward information to the appropriate team members.
- Coordinate the flow of shop drawings and revisions between clients and the Design and Engineering team, and follow up on outstanding information and approvals.
- Prepare and coordinate correctly labelled samples and record client selections and approvals.
- Update project trackers and internal systems, communicate outstanding items or changes, and flag delays or discrepancies to the responsible account or project lead.
- Respond to routine project inquiries using confirmed information and refer technical questions or requests affecting pricing, scope, or schedules to the appropriate team member.

Reception and Office Administration
- Greet visitors professionally, identify the purpose of their visit, and direct them to the appropriate person while maintaining a welcoming and organized reception area.
- Answer phone calls promptly, direct calls, take accurate messages, and ensure inquiries reach the appropriate team member.
- Monitor assigned email inboxes and incoming correspondence, respond to routine inquiries, and follow up or escalate outstanding requests.
- Provide office team with administrative support, including document preparation, data entry, filing, scanning, and meeting or appointment coordination.
- Coordinate incoming and outgoing mail, courier deliveries, and office supply requests as assigned.
- Record and follow through on team requests, keeping employees informed and involving the appropriate person when assistance is needed.
- Protect confidential client, employee, and company information and maintain accurate, organized records.
- Identify opportunities to improve administrative processes and perform other reasonable duties related to the position as assigned.

Pay: $52,000.00-$57,000.00 per year

Perks

- Dental care
- Extended health care
- On-site parking
- Vision care

Education:
- Secondary School (required)

Experience:
- Customer service: 2 years (preferred)
- Sales support: 2 years (preferred)

Work Location: In person

📌 Sales & Project Support Coordinator (Surrey)
🏢 Sunrise Kitchens
📍 Surrey