Salesforce Business System Analyst- Financial Services Cloud

Location: Toronto, Canada

Work Model: 3 Days WFO Role Summary We are seeking a Tech-Savvy Business Analyst / Project Manager with approximately 5 years of hands-on experience leading Sales initiatives and related Systems implementations. The ideal candidate excels at translating business needs into practical technology solutions, with a strong focus on delivering scalable, user-centric systems and tools that improve sales performance and operational efficiency.

Core Skills and Experience

Communication and Presentation • Excellent verbal and written communication skills.

- Ability to convey complex ideas clearly to both technical and non-technical audiences.
- Comfortable presenting to stakeholders at all levels.

Business Analysis Expertise • Demonstrated ability to lead business-critical initiatives from discovery through delivery.

- Skilled in conducting thorough business analysis and driving cooperative decision-making.
- Proven track record of ensuring timely delivery of business value in fast-paced environments.

Cross-Functional Partnership • Experience leading across all phases of the project lifecycle, including:

- Requirements elicitation and documentation.
- Business requirement analysis and validation.
- Stakeholder feedback sessions.
- Impact analysis and risk identification.




- UAT coordination and execution.
- Sprint demos and Agile ceremonies.
- Change readiness, training, and go-live support.
- Troubleshooting user-reported issues with minimal disruption and focus on long-term solutions.

Stakeholder Management • Successfully partnered with diverse stakeholder groups.

- Strong ability to secure alignment and manage expectations throughout the project lifecycle.

Process Mapping, Optimization and Problem Solving • Skilled in mapping and analyzing current-state and future-state business processes.

- Ability to distinguish between core business needs, stakeholder requirements, and system constraints.
- Analytical thinker with the ability to identify root causes and drive long-term, data-driven solutions.
- Focused on uncovering and addressing systemic process inefficiencies.

Salesforce Experience • Salesforce experience preferred, including:

- Salesforce Sales Cloud.
- Salesforce Experience Cloud.
- Dashboard configuration.

Additional Skills • Experience using Miro, Box, and similar tools for collaboration and process mapping.

- Willingness to take on additional tasks and responsibilities as assigned.
- Demonstrates flexibility, ownership, and a proactive approach to problem-solving and delivery.

📌 Salesforce Business System Analyst- Financial Services Cloud (Toronto)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Toronto